Was so worried based off the reviews!
by ourlifeonsunday on Jan 12, 2024
5 out of 5 stars
Car Insurance Reviews
Aviva Auto Insurance Reviews
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(465 reviews)
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Agent/rep attitude (2)
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Claim - adjuster (2)
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Review author
My 2014 Honda Civic was rear ended and totalled. The claims process was quick, easy and satisfactory. I had only been with Aviva for a couple months, and the at fault party was not with Aviva which probably helped. My adjuster did go on a week vacation right after the accident which worried me but my car was able to be driven, it was the holidays and she did get back to me as soon as she got back. I was happy with the payout process, the rental process and the communication. They also refunded me for my car seats that were in the car at the time which was great. Overall very happy! Sorry to everyone else that has not had this experience though.