Aviva Auto Insurance Reviews

Price got from 102 a month to 172 a month after the first year. And they even cover less than the first year. What a scam.

1st not my fault but took way too long to settle and was told outcome would come in a week. 3 months+ later. Now waiting on another claim and they cannot be found. Horrible service for the money spent. My brokers are doing the best they can, but this company is terrible, and I agree with the warning of others recommending going else where. Anywhere for that matter than Aviva. Take a chance with that dodgy company from India before trusting these folks. More or less at least some factors in play.

I have been disgusted by Aviva, there staff are ignorant and abusive and the simply fail to respond to claims in a reasonable time frame.
I had a vehcile accident on the 6th of October 2023, I filed a claim on the 20th of October 2023... it is now almost 6 months later on the 28th of March 2024 and the ignorant and incompentant staff will simple not respond to a request for an update.
I have send over 20 emails on an almost weekly basis and every single email is ignored.
These people are horrible, ignorant, rude and simply people who go about their lives punishing others and blaming others for their own unhappiness.
DO NOT PURCHASE AVIVA CAR INSURANCE - THEY IGNORE CLAIMS.

Horrible appraiser! First they offer $3,000 on an $18,000 car.
Then take 4 weeks to say it can't be repaired as subframe isn't available in North America. So will give me $3,600 to source a frame overseas and arrange repairs myself.
Yeah, $3,600 isnt even close to enough. And a wrecking yard subframe? That sounds safe.

The worst customer service, racist and unethical for a lack of better words. I wanted to cancel my policy they inform me they will increase. They wouldn't let me. But the can do what they want. Where is their office back in some 3rd world?

This company is not worth your time of day. Do not insure your vehicle with them. They happily take your money and provide you with little to no customer service. Communication is horrible, the adjusters have absolutely no idea what they’re talking about, they love to ignore your emails. They deny as much as possible and do not want to be accountable for anything. I have nothing good to say about this really disgusting company.

If u thinking to switch to Aviva, I’ll advise you to think twice. The worst insurance in customer service, terrible company... Extremely disappointed with the service level in relation to standard customer service no communication either by phone or email.

I was with them for over 16 years with no issue and was short $50 on a almost fully paid premium and they cancelled my insurance.

Still no settlement. It's been 210 days since accident. Unbelievable.
Voice-mail, email no response. No one at aviva seems to care.

They never get back to you email or phone. If they ever do get back to you they try to blame you and will try to avoid helping you in any way. No humanity or compassion. They will have no problem taking your money but will avoid any responsibilty on their part. AVOID THIS COMPANY!!