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Aviva Auto Insurance Reviews

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(476 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
11.5%
Agent/rep availability
11.5%
Agent/rep knowledge
11.5%
Claim processing time
7.7%
Agent/rep callbacks
3.8%
Claim - adjuster
3.8%
Claim - not-at-fault
3.8%
Claim - rental car
3.8%
Claim payout amount
3.8%
Email/message wait time
3.8%

Top negative trending topics ?

Agent/rep availability
42.3%
Claim - adjuster
42.3%
Agent/rep attitude
38.5%
Agent/rep callbacks
26.9%
Agent/rep knowledge
26.9%
Claim payout amount
19.2%
Claim processing time
19.2%
Claim - not-at-fault
15.4%
Email/message wait time
15.4%
Phone wait times
15.4%
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Tags
Agent/rep attitude (1) Claim - adjuster (1) Claim - not-at-fault (1) Claim payout amount (1) Policy coverage (1)
Review author
Consumer (453) Insurance agent or broker (2) Financial Services specialist (1) Expert (4) Other (5)
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Unfair is putting it kindly

by 67 years old Victim ! on Nov 30, 2024
1 out of 5 stars

After 23 years with Aviva and never had a claim, I was in a bad accident by a careless driver. They put me through so much, not believing my injuries even when my doctors reports confirmed my injuries. Payout after 2 years didn't cover physio. Aviva is Terrible.

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Review topics
Agent/rep attitude Claim - adjuster Claim - not-at-fault Claim payout amount Policy coverage