Car Insurance Reviews
< Back to overview

Aviva Auto Insurance Reviews

This page has been viewed by: Please wait... consumers
(465 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
14.8%
Agent/rep knowledge
14.8%
Agent/rep availability
11.1%
Claim processing time
11.1%
Agent/rep callbacks
7.4%
Claim - adjuster
7.4%
Claim - not-at-fault
3.7%
Claim - rental car
3.7%
Claim payout amount
3.7%
Email/message wait time
3.7%

Top negative trending topics ?

Agent/rep availability
44.4%
Agent/rep attitude
37.0%
Claim - adjuster
33.3%
Agent/rep callbacks
22.2%
Claim processing time
22.2%
Agent/rep knowledge
18.5%
Email/message wait time
14.8%
Claim payout amount
11.1%
Phone wait times
11.1%
Billing/payments
7.4%
Share your own experience
Write a review

Cheap Car Insurance?

  • Rates from 20+ insurers
  • Stop overpaying today
  • Save over $500 annually

Get an instant quote

Filter

Most helpfull reviews
Ratings
5
(0)
4
(0)
3
(0)
2
(0)
1
(1)
Tags
Claim - adjuster (1) Claim - denial (1) Claim - injuries (1) Claim - not-at-fault (2) Claim payout amount (1) Claim processing time (1) Legal actions (1)
Review author
Consumer (20) Expert (1) Other (1)
Clear all

They will try anything not to pay out

by Annoyed lawyer on Sep 28, 2023
1 out of 5 stars

Aviva is the stingiest car insurance company in Canada. Sure their premiums are generally reasonable which is why they are one of the largest insurance companies, however, as soon as you get into an accident and need treatment they will do anything to avoid paying.

I am a personal injury lawyer and any time I get an Aviva Accident Benefits file they try to designate it as minor injury and only pay out $3.5k for treatment. I have had files where my client had severe PTSD or tears in the shoulder or pre-existing injuries which make it impossible to resolve their accident-related injuries under the $3.5k limit (this should get you out of the Minor Injury Guideline and increase your entitlement to treatment to $65k), and they all get labelled as minor injury claimants.

Never go with Aviva.

0 of 0 people found this review helpful. Did you?

YesNo
Review topics
Claim - adjuster Claim - denial Claim - injuries Claim payout amount Legal actions