Belairdirect Auto Insurance Reviews

For 1 car Hyundai Elantra 2016 + home insurance for a total of .....wait 4 it....
275/month lmao this is the worst of the worst

Please, do not use their bad service and expensive! I have been paying 175 for a single Toyota car for 4 years then, this year, they increased it to $200 without getting in any trouble or claimed! Then I called another insurance company and they charge me now $180 / for two cars (the Toyota Venza and a brand new Jeep Wrangler). Less of what I was paying for one! Isn’t that crazy people?

I went online to get a quote, the price seemed good, so I called the next evening to finalize, was shocked to find my quote had changed by over 800.00 dollars! Asked representative why the difference in 24 hours, he replied that the price that I had from their web site included a discount if I bundled my house insurance with them. I explained to the representative that I did not ask for home insurance as I already have a good rate, and they should honour their quote, I asked the representative that I want to talk to his supervisor, he replied that there is no supervisor, but they have a customer experience team. I said: let me talk to them. You can't they will call you! Well, a week has gone by and no call or email. Very unprofessional and disappointed in the way this matter was handled.

I had a car and home insurance with Belairdirect, customer service was awful and no respect for the client. When you talk to them and ask for a discount, they answer that they aren't a grocery store. They increase insurance without any reason. Please don't go for them.

Last year I decided to try out Belairdirect as the quote seemed reasonable at the time. I had absolutely no claims throughout the year, not even a ticket. When I called, they even praised my driving record. However, I just received my renewal documents and my car insurance went up 37%! My home insurance went up another 20%! Feeling robbed right now and quite honestly surprised this is allowed by law. Needless to say, I will not be renewing with them... I would give them - 0 stars if I could.

Do not use this company. I applied for home and auto insurance two months before my previous policy expired. I was told that they, (Belairdirect) in order to start the process of setting up an account, needed my banking information. I explained that I didn't want to do this and I was told that they couldn't offer me a policy until I did. I told them that they better not withdraw from my account and that I would make my payment via online banking. Guess what, they withdrew the full amount 6 weeks before they were supposed to and didn't heed my warning. I then phoned them back and cancelled my policy. Then to top it off, they just withdrew more money from my account after I cancelled. This company, in my opinion, is very incompetent.

I have been with them for over 3 years, no claim whatsoever and no tickets. This year when the renewal of both my car and house insurance came, they had increased both of them by 23%. When I called, they were not able to provide any explanation and said that this was due to inflation! Really! A 23% inflation rate!!!

If you deal with Belairdirect for insurance then I would look for another insurance company. I contacted them the week following the death of my mother-in-law to notify them of her passing. They said they could only do something if they were speaking to the executor of her will. I told them she didn't have a will. I also sent them a copy of her death certificate showing she died on Nov 24th. They proceeded to take out 2 payments (car and apartment contents) for insurance from her account on Dec 10th - even though at that point they had proof that she died. They still are saying they can't cancel her insurance without a will and my only other option is to put a stop payment on the 2 automatic withdrawals for the insurance to show as unpaid and therefore cancelled. This will cost money to stop each of these Jan payments so now it could cost well over $100 to get Belair to stop 2 insurance policies on someone who died over a month ago. I think this is horrific for a company to do something like this. It's hard enough what the family is going through never mind these money hungry companies taking advantage of the situation. She was the only name on the policy so even if anything had happened we couldn't make a claim because she is no longer with us. I don't understand how a death certificate is not enough to cancel insurance - EVERYTHING else we had to cancel or stop was done either with or without the death certificate and yet and the insurance company won't do it. I will NEVER use Belairdirect and I'm hoping this will make a lot of people stop and think about switching to another insurance company if they unfortunately have insurance with them now.

Your friend at first, then watch them JACK THE PRICES UP. I have this year an 8% increase to my home insurance. LAST YEAR, they just... changed my policy because THEY wanted to... lower my flood coverage because they thought my coverage of 10K was too high, so lowered it to 3K ALL WITHOUT MY CONSENT, and didn't give a discount for that. Also just now they wrote me a letter saying THEY think my car deductible should be $1000, not $500. "The winter tire discount has been removed from the above-listed vehicle as it no longer qualifies" ... what? I just spent $1900 on tires and wheels why doesn't it qualify? AND you raised my insurance. P.S.: NO CLAIMS for the home or auto, not 1 in 17 years, and perfect driving record, not even a speeding ticket. Again, they'll be all cozy the first round then annually ding these things to their advantage.

We have been with BelairDirect, previously CanadianDirect, for over a dozen years, with home and auto insurance. We received our auto renewal with a 70% increase. We drive less than 20k a year, accident-free, no points or violations, exact same insurance on the same vehicle. We asked why. Belair said to help pay for other bad drivers and everyone pays. We understand this is how insurance works, but come on, 70% increase. If this happens to our home insurance, then they will lose all of our business. This company has changed dramatically since Beliar took over, unfortunately for the worst.