Belairdirect Auto Insurance Reviews

First, they wanted to update our claims history (there were none) and our points (again none), then because we had a windshield claim, they downgraded our glass coverage. We had ONE glass claim and they downgraded our coverage because "there have been a lot of claims in your postal code". What tripe. Bye bye Belair, I hope you go broke!

1. Was told 3 different dates for adjuster to see my car 2. Was told 3 different dates for car rental coverage (which I paid for and am covered for) 3. Was hung up on 3 times 4. Asked to speak to my claim manager and was told she (Shauna) was in a meeting all day 5. Adjuster didn’t want to fix all damages and scratches 6. Adjuster wanted to cheaply fix damages. All of this is under premium insurance, mind you. They throw technicalities and formalities at you when you aren’t satisfied with the poor service and rude staff members. Every time I called to try to resolve a problem, they would issue a new problem. Nothing but headaches. And they do not hold themselves accountable for what comes out of their staff members mouths. Never ever get insurance from these bum crooks. Worst company ever!!!

I have been a customer of Belair (formerly Canada Direct) for fifteen years. I have never had a claim during that entire period until last October when I had a broken windshield replaced. I paid the $200.00 deductible had the work done and never thought anything more about it. I have just received my car insurance renewal notice and was informed that due to my claims history they can no longer offer me Windshield Replacement in my new policy. Contacting the company to get this stupidity reversed proved fruitless and I was informed that I could apply for coverage again in three years if I do not have any more glass claims. It appears that as long as you blindly pay for services that you do not use, you are considered a good customer, but the minute you use the service you have been paying for, they drop you. Makes one wonder why insurance companies are allowed to get away with these games. My recommendation to anyone who cares to listen is to avoid this company. There are other companies out there. You may pay slightly more but in the end, it will be worth it.

Very expensive. 1 way 300$ month. I've left them because other insurances are charging me $300 full with $1million covered. I'm so happy I've left them.

I looked to adding a second ATV to my policy which they already insured one. They said the value was too high and the engine size too large and they refused to help. I have had a claim with them before and it was easy and pleasant. No complaints there.

Please, be advised that the first accident-at-fault forgiveness is a lie. It has a condition but when u get a quote or insurance, they won't tell u these conditions but when u need them, they take them out of their pockets and through at u all these nonsensical conditions. In order to get qualified for that, u need to have seven years of clean driving record which they should and they have to tell u when you're signing up with these guys.

Bel air increased my insurance $360 a year because of the location I live in, I have a perfect driving record no accidents, no claims and no tickets shouldn't my insurance go down not up. I've lived in the same place for 3 years why would my insurance go up now. It's the scam insurance companies have on the go

They advertise first at-fault forgiveness; however, when I had my first at-fault, which was minor, they are getting rid of me claiming my address is not correct. Despite 6 different proofs of address, including CRA documents. Please don't waste your time with this joke for a company.

Due to belair's total and complete incompetency, they withdrew money from the wrong bank account without my consent, causing me to go into overdraft. Rather than refunding me the money immediately, since this was their mistake after all, their ridiculous policy forced me to send in a copy of my bank statement. I now have to wait a minimum 5 days for my money to be returned, and now I have a bank mark on my bank account because I went into overdraft (and they refuse to contact my bank to take responsibility for their mistake) I WARN YOU DO NOT USE BELAIRDIRECT

Terrible experience. We dutifully drove with the automerit device in our car for a year and earned a 12% discount, only to have our rates jacked up 20% (without any accident/incidents) and end up paying more! This automerit program is a scam and we are VERY DISAPPOINTED with belairdirect