Belairdirect Auto Insurance Reviews

I had a couple of collisions and I take responsibility for that. They then decided that I was a high risk driver and canceled my policy. Up to this moment I was still good with that . But what is terrible about them is the fact that they started contacting everyone living at that same address with me requesting them to sign a form confirming that I do not drive their cars. On those forms my names were clearly printed and they asked me to also sign the form. My question is "if I am not insured with you anymore, why do u keep insisting that I sign some documents "? They threaten those clients of theirs telling them if I do not sign the document, their policy will be canceled . What is wrong with this Belair people? The management sucks and the employees are terribly rude. I am not signing anymore of those stupid forms of yours. In fact, the worst company I have ever dealt with.

I've been with them for years and they were great until this recent company owner change. I was going to school away and they told me they would still cover me and it was fine for the past year and now I called to update my VIN number (as it had a mistake) and they just gave me two weeks to find a new company while I'm in the middle of exams. Lousy customer service, shitty new company owners.

My son has been trying to get insurance for months now. Bellairdirect provided a great quote. So we decided to try and go with them. We sent in an application by mail because they dont offer over the phone service or anyway online. We waited and waited n heard nothing back so we called n spoke with a lady who told us theres parts on the application that were left blank n it was mailed back to us. Hes never had insurance before because this was his first car so yes parts were left blank because it asks for previous insurance company. She said fill it out and send it back and she will activate it right away. So another month goes by and still no word. I call give the reference number she told me to give and the notes are no longer on the file i even had to get permission a 3rd time to be added to his file so i can call on his behalf. It had been almost 3 months and still no insurance. No one there has direct lines so you get no personal reports. Its someone new everytime you call. Ine girl told me to call a broker and offered to give me a number. They dont care for their customers. Now im at the point where if its this hard to get insurance. Whats it going to be like when he actually gets insurance with them.

Good that you are here reading reviews of Belair! Beware, they took $555 from my account and now i have incurred overdraft charges! I spoken to an agent and she said, that a manager would call me back in 2 hours and 30 minutes time but that didn't happen and still waited another hour and yet no calls on Friday. Prior to this conversation, i call to cancel my home insurance because they are unable to assist to reduce my premium after being 5 years with them and no claims! Btw, they can increase your premium on the yearly basis without explanation. They decided to cancel my auto insurance instead! was without 2 days of coverage until i receive an email and immediately call them to let them know their mistake. Imagine if i had an accident on those 2 days without coverage!
Fast forward, Tuesday morning, Received a call from a different manager and she mentioned that the manager who suppose to handle my case got involved in an accident! Now this manager is looking at my case as for now which. There is no sense of urgency with this company!The Agent told me that she would take care of this issue but did not! Liars! If you want to screw your credit, call these guys! Horrible!.
I have moved mover to another insurance company that does give better rate! Save $600 a year!!

It's funny how they "renew" your insurance for another year, when you clearly told them to cancel it before it expires. I called many times to make sure it's cancelled. They keep insisting and asking why am I cancelling it. 5th times that I called, Why did I receive a new insurance card and it looks like it's been renewed, so then I asked, why is this? He said he does not have any access to the account, try calling again tomorrow. Called again for the 6th time, finally a nicer person picked up and called me back the next day to fix the issue (hopefully). Still waiting for them to give me my money back (deposit) and the answer and a confirmation that my insurance has been cancelled. Overall, the answer was "THEY MADE A MISTAKE" of cancelling my insurance, they renewed it instead. This has been almost a month, until now.

The most disastrous insurance company – lying adjusters, lying people who work for them. I had a full coverage policy that was supposed to cover me in case of an accident. They say - you can get a rental car for about $1,500 dollars till your car gets fixed but my car was a write-off and they only provided a rental car for 5 day which costed $250. It has been 4 month and they have not sent my cheque, they claim that it was sent once and went to the wrong address. Yet, I still don't know how long will it take for me to get my cheque. They are scammers and liars who are sitting behind their desks and fool people.

I had been an accident free driver since gaining my insurance. However I was hit by someone on their phone in a parking lot. I was backing out of a spot, saw someone coming and stopped. As she approached I could see she was on her phone and the front passenger headlight went under my right rear fender. She struck me, admitted she wasnt paying attention at the scene. So I though "its a minor fender bender, she's ok, but I'm going to report it anyways just in case". I come to find out she completely lied on the police report, Belair said they would 'investigate'. Well, their investigation took all of 45 minutes and assigned the fault to me. No explanation, nothing. I had come to a complete stop, to allow her right of way(technically I was entering the 'roadway'), and she just drove straight into me.
My claims person was less than helpful, the sales said my insurance was going to up 250$ a year(which I've spoken to police, and they agree that she struck me). I have told them I will be fighting the decision. I was paying 134$/month total. Now remember the 250$ increase? Somehow their math that equates to 184$/month. Needless to say I am jumping ship ASAP.

If your reading this youve done the right thing and looked up reviews on Bel Air before anything. Let me start off by saying i should of done the same. So i got a quote given by bel air direct (canada $1670 or 144/month)insurance i can finally afford! so i buy a truck. bought it used and private sale so i had to transfer the truck into my name and needed to have it safetied and etested (understandable)but in canada u need 10day temp plates to get it home and around to different shops that can have the safety and e test done. I go to the ministry and they tell me i need insurance to be able to 1. Get real plates and 2. Get the 10 day temp pass. Lady at the ministry said call my insurance company it takes 2 seconds.. 30mins on the phone later apparently bel air doesnt do that. (LoL what!?!) Yea we dont know if other companies do that but we dont do that "we need to see a safety cert from a mechanic before we can provide any policy numbers" and then suggested i have my car towed to from the guys house to a safety shop and then to an e test shop.. well lone behold the truck fails safety and needs a little work.. safety shop isnt a repair shop so towed it off to repair shop. 1500$ later and bunch of non sense later i got my safety and e test done and my truck in my name and keys in hand only thing left was to send in my paperwork and banking info to the insurance company and get that policy number sobi can get my plates! ..so i call them and they said the typical whats ur number ill look up your file and then when i cut her off from asking questions that ive been asked 5 times over to ask her if they have a fax number so i can fax over all nessiciary paperwork. She goes "well hang on a minute we can get u finalized before all that", at this point im happy im at this stage but mindblasted at what she just said. I asked her "finalize what? Everything your asking me was already asked of me and was marked on file and even recorded the phone call for reference" and her reply was simply "Oh well it says here u got a claim?" Long story short apparently the other quote guy forgot to add on an accident to my quote.. but in the phone call had mentioned all about the claim she was saying wasnt added on.. in the end they want $2460a year or 204/month like man im so pissed. Basically because of a mistake on Bel Air Directs end that they are not willing to honor i have to sell my truck.. after Bel Air Direct had me dragging it all over town with a tow truck to try and save a buck on insurance i should of known to go with a better company one that stands behind they employees and their mistakes. And for the people still reading get this! She even had told me exactly what i was going to be paying per month down to the last cent on the new quote but then even had the nerve to say the new quote might not be the final price..dont waste your time people and your money. Just go somewhere you trust these people tryed to rip me off hard.. after i worked so hard to bring them safety certificate it doesnt even mean nothing now like cmon.. worst insurance company there is.. its now wonder they had to run an ad on Omni Tv 35,000x over.. no good word of mouth spreading from me only my experiences with the company.

Belair representatives are not fair, honest, friendly nor did they solve my claim in a timely manner. I gave all info needed within 2 days of filing my claim. It took them over 3 months to send me a letter stating I was not at fault in the accident. I then obtained insurance with different company and the file said the status of claim was still pending. I was not receiving info in timely fashion, I was getting continuous incorrect information sent to me (date of claim etc), continuous misspelling when communicating which made it very hard to get the correct spelling of thier chosen appraisers name (biased appraiser). Reps ignored my questions about my claims and complaints. The same rep that called me about information I had already sent to her days prior that she somehow couldn't find but was most definitely sent. Toddlers are better at communication then this woman. I found a complaint service called ombudsman online and went through them to solve the rest of my claim. After i hired an independent appraiser and accepted a settlement, a rep from toronto office lied to me saying she recieved one document but not the others(ownership and key). She said that because she made a mistake(forgot to say sign back of ownership) i sent everything together in one envelope 45 min prior to the call so i knew she was lying. I cancelled policy due to mistreatment.

The WORST! If I could switch out of my car insurance policy right now I would.

I was charged an $35 for being short 0.50 cents for my car insurance which I had never missed a payment (perfect record). transferred from person to person just to hear that the fee could not be waived. I was then given false recollection dates which they charged another $35 and $25. I happen to missed the recollection date because I was advised false dates provided by a belair direct rep. They did an investigation basically saying nothing of the sort was said. SO i basically missed my recollection date on purpose because I wanted to pay an extra $75. When asked to provide said transcript they could not produce it. They basically threatened me to pay the $75 stating if i don't pay I would it would go on record. They basically stated that I lied about the whole conversation. I'll never do business with them again or recommend them to any enemy. They do not care about their customers they might as well showed me the door.
NO CUSTOMER SERVICE FROM THIS COMPANY. no accommodations from them to even waive the fee which is missed only 50 cents.