Belairdirect Auto Insurance Reviews

Loyal customer, 25+ years of a clean driving record and payment always on time. Belair Direct gave me two weeks to find another insurance provider after they cancelled my policy September 2, 2026. Why? Because I called asking what insurance would be for my son who had negative driving experiences (his doing). They took the information and came back and said that because he lived with me I was too high a liability for them to even insure me and I had 14 days to find something else. I did and haven't looked back. I then receive a letter in the mail from them threatening me with collections if I didn't pay the owing $11.33 from my cancelled policy...that they cancelled!!! I had to pay it to not have it sent to collections but only losing my mind on them.
You can make your own decisions. I don't leave reviews...good or bad. But I am so frustrated by this company that I just had to write this review. Their customer service is garbage and the one claim I had for my car they refused because of a technicality in me not having the coverage, which I did. Things happen for a reason and I know my review won't mean anything to these leaches. All I am thankful for is being as far away as humanly possible from Belair Direct.

Some of the agents are super incompetent and they straight up lie regarding the policy and the pricing. I had a terrible experience with them and I'm never going back

Belair retroactively altered my insurance policy, increasing fees and adding conditions, even though there were no changes to the house they've insured for years.

When it was Canadian Direct, you received fair discounts for safe driving, no accidents, loyalty, etc. The cost of insurance was much cheaper and better coverage. Since it has changed to Belair, the rates have gone up and the discounts are much less. Even with the "discounts", it is $300 more than the same coverage as another company. The agent told me that I could get up to a 25% discount if I agreed to use their app that monitors my driving. I have to get their app and keep my cell phone on while driving. There is enough intrusion in modern-day life without my activity being monitored through my phone. That was the final straw for me. I have over 40 years of safe driving, if that doesn't qualify for a discount I don't know what would. Ending my contract with Belair.

I joined Belair during 2016 when they had their big “Accident Forgiveness” campaign. Now, four years later, after my first collision, I find out that accident forgiveness was not added to my policy and no one at any point told me it needed to be added. Then the person on the phone said I could add it with my next car, forgetting that I JUST HAD A COLLISION and am no longer eligible. She made sure to highlight they’re the only Canadian Company offering accident forgiveness, but that doesn’t matter if it can’t actually get it. Once they pay me out for my car I am likely never dealing with them again.

Canceled after 5 days when we realized the coverage was half of what we had with the other company. They charged 200 cancellation fee didn’t care rude and patronizing representatives we will never deal or recommend this horrible company!

Was a loyal Belair customer for 10 years. When I split up with my spouse I called them to remove him from my insurance policy and a month later they informed me that my upcoming renewal would actually be more money than when we had two cars and 2 drivers. They also informed me that my personal 10-star rating would be dropped to a four-star to "accommodate the change". This made no sense so, I spoke to two different representatives who could not get any logical explanation of what they were talking about and ended up just cancelling going elsewhere and saving over half. I don't recommend this company! They are unethical and they will jack your rates with absolutely no explanation or reason. I also cancelled well within my policy guidelines and they are trying to take a cancellation fee from me.