Belairdirect Auto Insurance Reviews

Some of the agents are super incompetent and they straight up lie regarding the policy and the pricing. I had a terrible experience with them and I'm never going back

Belair retroactively altered my insurance policy, increasing fees and adding conditions, even though there were no changes to the house they've insured for years.

When it was Canadian Direct, you received fair discounts for safe driving, no accidents, loyalty, etc. The cost of insurance was much cheaper and better coverage. Since it has changed to Belair, the rates have gone up and the discounts are much less. Even with the "discounts", it is $300 more than the same coverage as another company. The agent told me that I could get up to a 25% discount if I agreed to use their app that monitors my driving. I have to get their app and keep my cell phone on while driving. There is enough intrusion in modern-day life without my activity being monitored through my phone. That was the final straw for me. I have over 40 years of safe driving, if that doesn't qualify for a discount I don't know what would. Ending my contract with Belair.

I joined Belair during 2016 when they had their big “Accident Forgiveness” campaign. Now, four years later, after my first collision, I find out that accident forgiveness was not added to my policy and no one at any point told me it needed to be added. Then the person on the phone said I could add it with my next car, forgetting that I JUST HAD A COLLISION and am no longer eligible. She made sure to highlight they’re the only Canadian Company offering accident forgiveness, but that doesn’t matter if it can’t actually get it. Once they pay me out for my car I am likely never dealing with them again.

Canceled after 5 days when we realized the coverage was half of what we had with the other company. They charged 200 cancellation fee didn’t care rude and patronizing representatives we will never deal or recommend this horrible company!

Was a loyal Belair customer for 10 years. When I split up with my spouse I called them to remove him from my insurance policy and a month later they informed me that my upcoming renewal would actually be more money than when we had two cars and 2 drivers. They also informed me that my personal 10-star rating would be dropped to a four-star to "accommodate the change". This made no sense so, I spoke to two different representatives who could not get any logical explanation of what they were talking about and ended up just cancelling going elsewhere and saving over half. I don't recommend this company! They are unethical and they will jack your rates with absolutely no explanation or reason. I also cancelled well within my policy guidelines and they are trying to take a cancellation fee from me.

I was tired of Belair's constantly rising rates, so I started shopping around. I found insurance with a well-known company, that was almost $600 a year less expensive as well as FULL COVERAGE and 1/2 the rate for deductible as Belair. Before jumping, I called Belair to confirm how much the cancellation fees are going to be. I was told a certain price if I did so before a specific date in Oct. If I waited until after that date, the rate would be almost 3 TIMES AS MUCH! So I cancelled immediately and signed up for the other company right away. I discovered that Belair still took out the fee for Oct/Nov! I called them and had to speak to 2 different people. Both people insisted that the cancellation fee was now the price, 3 times as much as I was quoted. Not only did they ILLEGALLY take out more money than agreed, but STILL EXPECT more! Supposedly a manager will call tomorrow, but I've dealt with the same companies before, so I know how that will go. I am investigating the steps I need to do to lodge an official complaint with IBC, Insurance Bureau of Canada as well as FSCO, Financial Services Commission of Ontario. I'm also going to investigate just how many complaints are lodged about Belair. While they are ripping me off, it will be the last and I'm so glad to get away from this corrupt company!!!