Belairdirect Auto Insurance Reviews

I have been with Belair Direct for at least 5 years, ever since I have had a car. They are easy enough to get a hold of, especially with the online chat feature. However, I have made the decision to remove my policy with them as of recent due to the lack of customer service. When I began my policy with them I had added the winter tire discount to my policy. However, in 2015 apparently this discount was removed, but then added back in January 2016. Since my policy was pretty much automatically renewed each year, there was no reason for me to share all of the minuscule details with them such as winter tires, nor did they ask. That means I went 16 months without having this available discount applied to my policy when I had originally told them I had the tires. Belairdirect also refuses to refund me all of the missed time. There is no reason why I shouldn't have been asked whether I had winter tires or not every single time I communicated with them and they looked into my policy. This is just another company that doesn't care for its customers.

It's been almost 6 months now no discount on insurance has been given according to deals was a discount of 15$ after 3 months.lier lier

I was involved in an accident where I was evidently not at fault. Sent them photos to prove it as well. Not only they condemned me to being partially at fault and destroyed my clean driving records, but after 10 years of being their royal costumer, they totally disregarded their "no premium change after first at fault accident" and increased my premium by 2.5 times.

I generated one quote online for my auto insurance and I got 188 monthly after that I spoke to one of the agent and I asked him I don't need the full insurance third party will be fine . then he send me a revised quote of 179 monthly , today when I call their office to confirm the quote they said that the quote was a mistake and your price will be 208$ per month .

I spoke with the Supervisor Bruno he said that the agent made a mistake at the time of quote he applied the home and auto discount in the quote . but it was wrong I checked the email quote which I received was clearly written that the home and auto discount is not included .

I am completely disappointed with the company.