Belairdirect Auto Insurance Reviews

I am extremely disappointed that after 20 + years with this company and Zero claims Belair is charging $690 more a year for a Dodge Caravan. Really? A Caravan. Not to mention the cancellation fee they refused to waive when I cancelled my insurance. After all these years and no claims. Very disappointing.

Their Auto Merit Program is another way of taking money from you!!! I got my final quote without the auto merit program because I told them I can't download the app. After 2 months they increased my premium by 15%, saying because I didn't enroll on their auto merit. That was not even mentioned in the policy. I called their office and obviously, they will not change it because they have to be consistent on taking money from customers apart from the premium which is just the legal part of the contract, and they get used to that and having more is not enough for them, so, they find ways to rob you. Had I known how bad they make business, I would haven't even click their website!

Been with Belairdirect for over 7 years and they want a cancellation fee. Every year my insurance goes up. Never down. I have never been in an accident. I am a professional driver with a Dz license but they don’t even consider that. They should lower the insurance for the people who actually know how to drive and don’t get tickets or claims. I will never use this company again and I will be telling everyone I know not to use this company.

Was a loyal Belair customer for 10 years. When I split up with my spouse I called them to remove him from my insurance policy and a month later they informed me that my upcoming renewal would actually be more money than when we had two cars and 2 drivers. They also informed me that my personal 10-star rating would be dropped to a four-star to "accommodate the change". This made no sense so, I spoke to two different representatives who could not get any logical explanation of what they were talking about and ended up just cancelling going elsewhere and saving over half. I don't recommend this company! They are unethical and they will jack your rates with absolutely no explanation or reason. I also cancelled well within my policy guidelines and they are trying to take a cancellation fee from me.

I was tired of Belair's constantly rising rates, so I started shopping around. I found insurance with a well-known company, that was almost $600 a year less expensive as well as FULL COVERAGE and 1/2 the rate for deductible as Belair. Before jumping, I called Belair to confirm how much the cancellation fees are going to be. I was told a certain price if I did so before a specific date in Oct. If I waited until after that date, the rate would be almost 3 TIMES AS MUCH! So I cancelled immediately and signed up for the other company right away. I discovered that Belair still took out the fee for Oct/Nov! I called them and had to speak to 2 different people. Both people insisted that the cancellation fee was now the price, 3 times as much as I was quoted. Not only did they ILLEGALLY take out more money than agreed, but STILL EXPECT more! Supposedly a manager will call tomorrow, but I've dealt with the same companies before, so I know how that will go. I am investigating the steps I need to do to lodge an official complaint with IBC, Insurance Bureau of Canada as well as FSCO, Financial Services Commission of Ontario. I'm also going to investigate just how many complaints are lodged about Belair. While they are ripping me off, it will be the last and I'm so glad to get away from this corrupt company!!!

My experience has been awful since the renewal of my insurance. After being a customer of 5 years my insurance was put back to what I was originally paying my 1st year as a customer. After finding cheaper insurance I decided to cancel with BellAir. When I cancelled on Sept 3rd I had a payment going out that night. I was told they are going to still take it but I will receive it back within 5 business days. After not receiving my payment back within 5 days I called again and was told they have a date and it will be back in my account by the 17th. Again after not receiving it by the 17th, I called again 1st time had a rude representative and was hung up. And 2nd time was told again that my money is going to be in my account by Sep 19th. Overall I hate that I wasted 5 years with this company.

I have several cars insured with Belairdirect. I just received an email from them stating "After careful review of the policy mentioned above and based on new information, the following modifications will be made to the policy as of the effective date indicated above: Increasing your comprehensive deductible from $200 to $1000. Your revised policy will follow shortly." I've never had an issue Canadian Direct (their predecessor) for approx 30 years. With this particular vehicle we've had two claims in 10 years. The claims were 1 windshield replacement and last year the back window blew out when I was replacing a hatch strut. Needless to say with this type of customer service attitude they will be losing my business on all my vehicles. I'll also share this on social media.

Belair Direct raised my car insurance by 30% because I moved next door... Literally moved from apt 103 to apt 102 in the same building and I have the same parking spot and driving habits. Worst company ever... I would never buy insurance from them ever. This company is designed to steal your money and provide you with little to no service. Avoid at all costs.

Switched initially because of cheaper rates. Was a customer for 5 years. Initially paid around 175/month was going lower to 160/month until this year 2019 they bumped it to a nice 220/month! Why are loyal customers who have had 0 claims, tickets and accidents, treated in this way? I wrote them an email asking them why I am punished and that I will be looking for a new provider if there is no explanation. All I got back was an auto-reply stating my renewal policy will be cancelled on my renewal date. This shows you the disregard they take to customers. No explanation, no trying to win you back, no matching better rates. This business is a scam.

I had a car and home insurance with Belairdirect, customer service was awful and no respect for the client. When you talk to them and ask for a discount, they answer that they aren't a grocery store. They increase insurance without any reason. Please don't go for them.