Belairdirect Auto Insurance Reviews
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1. Was told 3 different dates for adjuster to see my car 2. Was told 3 different dates for car rental coverage (which I paid for and am covered for) 3. Was hung up on 3 times 4. Asked to speak to my claim manager and was told she (Shauna) was in a meeting all day 5. Adjuster didn’t want to fix all damages and scratches 6. Adjuster wanted to cheaply fix damages. All of this is under premium insurance, mind you. They throw technicalities and formalities at you when you aren’t satisfied with the poor service and rude staff members. Every time I called to try to resolve a problem, they would issue a new problem. Nothing but headaches. And they do not hold themselves accountable for what comes out of their staff members mouths. Never ever get insurance from these bum crooks. Worst company ever!!!
2 years ago, I ran into a hail storm in the US. There was 19,000 damage to my Lexus. I did not have to do a thing; they looked after the repair and a rental vehicle for a month. Could not ask for more.
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I loved having Belair as an insurance provider, for almost 4 years. They were easy to talk to and friendly, their rates were great. Then, our vehicle was broken into, so we made a claim. It was like dealing with a different company. They were stingy on the coverage and tried not to have to pay for much, which was a car rental and glass. We made them cover it, as full coverage was our plan, they did, then forced us to find another insurance company. Nice. Never again.
I had an auto accident at 5:30 AM. By the time I arrived home and notified Belaire Ins about the accident, it was 9:00 AM. Less than 30 minutes later I received a call from Enterprise car rental company informing me they had a car ready for me and they were coming to pick me up.
Belairdirect lied to me about what is going on with my claim so the team member didn't have to deal with their customer. Belair made me feel suicidal due to their treatment of me. Made me wait to release the funds to fix my car while my adjuster had a nice vacation. The rental car didn't have snow tires like my car has. So I was trapped in my house for almost 4 months while they mishandled my claim. During my 2 years with them, they made me prove my address twice or they would cancel my policy. Then they claim they never received my info even when I paid to fax the documents. If you get Mike, Kajal or Marilyn, ask for someone else to handle your case. Calling the manager is a waste of time because they and the adjusters don't return phone calls. Also, managers switched halfway through my case because it dragged on so long. Try emailing!!!!
I bought travel insurance which include facility to get replacement transportation for damaged car. That was as told to me is valid for any car. I did not buy insurance from my rental car assuming I am protected. When my car was robbed in San Jose and window was broken they simply refused to provide any service to me and I also have home isurance that protects me from damage to property they didn’t advice me to claim for my stolen items. Their agents are trained to avoid any liability for companies even if customer deserves it and paid for it. They are threatening me to report to credit bureau since I stoped their payment upon dissatisfactiry customer service no one called or followed up except for payments. Please avoid this company.
Had a claim with them where I was not at fault and they solved it right away, No hassle, gave me the rent a car for free as agreed and fixed my vehicle.
The most disastrous insurance company – lying adjusters, lying people who work for them. I had a full coverage policy that was supposed to cover me in case of an accident. They say - you can get a rental car for about $1,500 dollars till your car gets fixed but my car was a write-off and they only provided a rental car for 5 day which costed $250. It has been 4 month and they have not sent my cheque, they claim that it was sent once and went to the wrong address. Yet, I still don't know how long will it take for me to get my cheque. They are scammers and liars who are sitting behind their desks and fool people.
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I have been with belair for 10 years. When I have just joined they did offer competitive rate for my car, but were gradually increasing it year after year, despite lack of tickets, claims etc, so I am not happy about that part.
Interesting fact is when I had claim they have actually decreased my premium, but given they were raising premium every time I had no claims I find it quite logical.
When I got my first and only claim (car was hit on parking lot, I wasn't in car but I have managed to catch the guy and get his insurance info before he drove away) belair shown exceptional customer service.
I was first offered by guy to cover my repair, but then he started pulling back, not returning my calls etc, so I have filed the claim only 6 days after the fact. They said that my situation is quite common and that they will do verification and will proceed. End story: They covered my rental, let me select the body shop of my choice (not that I wanted any particular body shop, but I heard horrible stories about some other insurance companies that send you to particular place). Body shop fixed everything, but delayed by 2 days as they had to repaint few times, but again I did select them myself. The Belair extended rental for 2 more days, no questions.
My experience with them during the claim was exceptionally great. I am sorry to leave belair, but they are just way too expensive now.
On a Saturday of May of this year, my vehicle was hit by someone who ran a stop sign. I immediately called to report the issue but because it was outside of regular hours, I was unable to connect with anyone until Monday morning. When I did finally speak to a representative, they quickly made arrangements to get me a rental car and referred me to their preferred auto body shop. Over the last two months, I have been driving a rental car. My car has not yet been returned to me and is still in pieces at the body shop. I am extremely disappointed with both the service I have received from Belairdirect and the claims advisor assigned to my claim and Beliardirect's preferred auto body shop, Kingston limestone auto body. When I took my car in, I was told it would take 15 days to repair once the quote was approved. When I got the quote, I had questions, so I reached out to my claims advisor. I provided multiple forms of contact information and expressed that I did not have access to my personal phone during regular office hours requesting I be contacted at work or by email. My claims advisor refused to contact me any other way than with my personal number and called specifically when I advised them I would be unable to answer. My emails were replied to with phone messages where I was given incorrect information on a number of occasions. I spent countless hours speaking to other claims representatives trying to connect with my claims advisor and having to explain each time what was going on to someone new who had little understanding of the situation. Even the auto body shop commented that the hurdles that were being put up were ridiculous with Belairdirect declining to complete repairs directly related to the accident that was required to put my car safely back on the road. After a month of back and forth, the auto body shop started the work. Again I was told it would be 15 days until it was completed. For the last two weeks, I’ve been told my car would be ready next week. I can provide countless other examples of poor customer service throughout this experience, suffice to say I have zero positive feedback to provide about Belairdirect or Limestone auto body. If you are looking for insurance, I would highly recommend looking elsewhere.