Car Insurance Reviews

Belairdirect Auto Insurance Reviews

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(527 reviews)
Belairdirect
1.8 out of 5 stars:

Service was excellent

by Tri Vo on Jan 31, 2020
5 out of 5 stars

Excellent service and quality provided. Update came regularly. Repairing is made with high quality. The renting car is very good.

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Car Insurance experience

by Grateful senior on Apr 18, 2019
5 out of 5 stars

Belair's adjustor handled my claim in a clear, calm, reassuring manner, reducing the stress I felt after 'hit and run' damage to my new Lexus. Coverage included a rental car which was most helpful given the time it took to repair the car.

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Great communication

by Cherry 7 Jazz on Apr 5, 2019
5 out of 5 stars

I was originally concerned because they were one of the better-priced insurance companies we found, so my concern is that I would potentially experience poor customer service - but not at all. We have had to do a window chip claim which was quick and easy. Then when someone else dented the side of our car, we had to go into a body shop. Even though I had to deal with a claims agent, repair shop, and a car rental company, it felt like dealing with just one company. Everyone I interacted with was friendly, respectful, and effective at their job. Expectations were clearly communicated so I knew what I had to pay for (or not pay for), what information they required from me, how much time it would take to complete repairs, and how the drop off/pick up would occur. The coordination of the insurance company with their partnered businesses is amazing and left me stress-free through the process. We also had an instance where we wanted to understand the transfer of insurance to a rental car when we were going on vacation. The rep we spoke with was extremely helpful and clear. They were able to process our request and update the information for us promptly so we had what we needed in time for our trip. Glad we checked and glad we added the extra $ for the added driver on our rental insurance.

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Comfort and reliability

by Nelson on Jan 31, 2019
5 out of 5 stars

I was treated like a king. Great service. I was well informed by email while my car was being repaired. And the rental car arrangements were smoothly handled. Seamless and accommodating.

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Hit and run in parking lot

by ATD on Oct 28, 2018
5 out of 5 stars

This company could not have been more helpful from claim to completion of the work. A rental was offered (not needed), a company rep contacted me, repairs were arranged, done magnificently,
I paid my deductible, and that was that. What more could anyone expect?

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Rearended

by vbailini on Jul 21, 2018
5 out of 5 stars

Took a little long, but everything worked out fine at the end. Rental car experience was excellent

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Pleased with the service

by Gary on May 25, 2018
5 out of 5 stars

2 years ago, I ran into a hail storm in the US. There was 19,000 damage to my Lexus. I did not have to do a thing; they looked after the repair and a rental vehicle for a month. Could not ask for more.

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Great Service from Alberta!

by Jordan on Sep 11, 2017
5 out of 5 stars

Had a claim with them where I was not at fault and they solved it right away, No hassle, gave me the rent a car for free as agreed and fixed my vehicle.

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