Lack customer service
by LadyWhistledown on Jun 6, 2024
1 out of 5 stars
With a combined effort which might recall the entire allied contribution to the winning of the Second Great War, The body shop which was suggested by Belairdirect was able to complete the quote in two weeks less a day.
The part time casual staff of Belairdirect were optimistic that the claims department would approve the repair within one week.
The website has been down for days
You will need a loaner car if you choose belairdirect
I remain optimistic that the car will be repaired within 2 months.
Faire face à l’apathie omniprésente et au service médiocre de l’assurance Belair
s'est avéré être la pire erreur de ma vie.
Lorsque j'ai acheté la police, le personnel occasionnel à temps partiel n'a pas réussi à transcrire le numéro VIN avec précision lorsqu'ils m'ont vendu l'assurance.
Après un délit de fuite, le véhicule a été remorqué vers un atelier de réparation.
Parce que les numéros VIN ne correspondent pas à ceux du propriétaire, la réparation a maintenant été retardée d'une semaine complète.
Le mauvais service client ne s'est pas donné la peine de retourner un appel ou un e-mail en trois jours.
Avec mon ancien assureur, je n’ai jamais eu besoin de souscrire l'assurance complémentaire pour un véhicule de prêt. Le véhicule serait réparé en moins de temps qu’il n’en faut à Belair pour corriger un NIV. Je comprends maintenant pourquoi Belair vend l'assurance pour better raison.
L'entreprise devrait vendre une assurance contre l'incompétence de son propre personnel.
Évitez à tout prix cet assureur incompétent et corrompu
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2 small claim in 2023 0% responsible accident, insurance went up 50%. Employees are rude and not fully trained. Their auto repair center will jack up the cost of repair, they will charge you a lot for a small repair, and the car rental was in the invoice too. Stay away !
I had slid off the highway due to bad weather and they wouldn’t approve the amount needed to fix my car for an out of province inspection to be completed. I had paid $1000 deposit at the garage already and the insurance advisor tried to cancel my appointment with them and book with one of their approved shops without notifying me. They also refused to accept that I needed all the work done to pass an inspection, but I know from taking to the garage that it wouldn’t have made it through the inspection with after market parts/not completing all the work.
Excellent overall resolution. It is stressful enough following even a minor collision. All went well, addressed quickly, the car has been fixed very well, high-quality work, in a timely manner, looks like new.
Excellent service and quality provided. Update came regularly. Repairing is made with high quality. The renting car is very good.
Took my statement, step by step. Told me all the people who will contact me, then emailed their info. Each of the person called separately. Very courteous and kind. I got my repairs done on time and I am very happy with their service.
100% satisfied with Belair Direct for the repair of my car following a small accident.
So pleased with recent MVA claim experience and overall dealings with company. I have used this company since I was eligible when it was Grey Power. Rates excellent. Service during resolution of my recent claim was outstanding as was the repair facility that was recommended.
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I was with Belair for almost 3 years and I never had an accident and I never made a claim and they raised my premium based on cars being stolen in the GTA.
I got rear ended and they sent me to their auto repair shop and told me my deductible was $0 when it was time for me to pickup my car the auto shop is saying I have to pay $1000 to get the car and they cannot release the car until BelairDirect send them an email saying my deductible is $0.
For Injury claim was the same issue they gave me hell and the process was long and repetitive. And i was using my personal health insurance. Belair is not a good company and they are disloyal to their customers they only want your money. When it’s time for them to do the job you’ve been paying them for it’s a big issue.