Belairdirect Auto Insurance Reviews

I too had been with Belair for several years and was shocked when I received my renewal which was more than $200 a year more than what I had paid the previous year, in spite of having had no accidents and no claims. The agent explained that this had nothing to do with the calculation of my new premium. I found this absurd and was told that the price hike was due to increased costs and inflation, blah blah blah. I decided to go with a group insurer here in Québec that offered me a similar plan at a much lower price with warm, intelligent people providing the service. The sleaziest bit was a month after I cancelled, 122$ was debited out of my account because of the ''valeur à neuf'' insurance I had agreed to when getting my plan. The agent told me I could cancel it at any time. He didn't tell me that by cancelling early I would be forced to pay the remaining amount on the contract. I had no idea it was a contract. I thought it was just part of my insurance policy. I am a very understanding person, but this company pissed me off.

Just called my auto insurance (Bellair) to tell them I was about to sell my car tomorrow. I asked what was the insurance cancellation procedure: Answer: I got to pay 182$ of cancellation fees! Client for almost 3 years, never claimed anything and they ask from me 182$ of cancellation fees ??? Pick any insurance company but not Belairdirect.

The worse experience I've ever had with an Insurance company. I cancelled my policy on September 23, 2018. First of all, I was charged $100 for cancellation fees. Then I was told it will take a month for them to process my refund check. I questioned why, when I purchased the policy with a credit card, and why can't they refund the money to my credit card. Today is November 15, 2018, and a dozen or more calls to this incompetent company, I still haven't received a refund. That's 8 days short of two months since I cancelled this policy and still no refund. They keep telling me that Canada Post is to be blamed for the delay. Belairdirect is a farce

Absolute scam of a company. Despite an absolutely clean record, by moving away to school, not driving to work anymore, and cutting my car usage by over half, my insurance jumped over 100$. Then, because of this outrageous fee, I jumped to Desjardins, which was 80$ a month cheaper, even though it was the exact same insurance bundle. They then charged a 256$ cancellation fee, even though I did not agree to renew after 12 months. To top it all off, the company then took out 200$ more from my account without any authorization to do so. On top of stealing from my account, I was told: “That’s just how we do things across the board.” Stay away from this company

After 15 years with the same insurance company, Belair sends me out an application form, says I did not fill it out properly with all the information they have on file (to determine my coverage/deductible/rates) and terminates my vehicle insurance. No, they did not phone me when they received my application to discuss anything, they just sent a termination letter! This has to go on record as the worst customer experience department service ever.

Terrible service. Was a client for 2 years. Trouble started when left Ontario for BC. Didn't get my last Pinkslip for proof of insurance requested it 4 times. Requested experience letter and proof of no claim 4 times, received it and it was wrong, had to ask again, 6th time correct. Then after cancelling still had to pay the next months premium and wait a month for it to be refunded. Worst service from an insurance company ever.

I called to have an evaluation of insurance for my new car on September 10th. First of all, they asked me to pay 550$ on Septembre 13th. It was my error to say yes to the new insurance policy. The next day I called Industrielle Alliance to change because I couldn’t pay the 550 in 3 days. I had the best service from them. I called Belair Direct to cancel my policy, you wanna know something? They charged me 457$ to cancel my freaking insurance with them. I was so angry. For 24h they ask me 457$. Anyways. I had the worst service.

After having their insurance for 6 months, they called and began harassing us for drivers records. We tried to explain that they already had them but they kept harassing us on the phone. We sent new copies to them yet the harassment continued for a month! Seemed like no one knew what the other was doing. Of course, we couldn't cancel without a huge penalty. I am so glad I didn't have to file a claim with them!! Thank goodness my policy expires next month I just hope they don't try and take a payment from our credit card!

Do not use these people. I missed one payment because a bill that was not supposed to come out did at the same time. I ended up paying it right away. Well, turns out they cancelled my policy without TELLING ME!!!! I logged into the client centre and saw no active policy exists. THANK YOU!!! Karma will come and these idiots will go out of business. Looking into changing to TD or Sonnet.

Despite providing Belairdirect with all relevant copies of signed documentation, they refused to cancel my policies for Home and Auto. They continued to withdraw money from my account for two months past my request for cancellation. They refused to refund me the money and I had to put a stop order to prevent further withdrawals. There was no communication from them to me despite numerous emails from both my new broker and myself asking for clarification on why Belair would not cancel my policies nor refund the monies taken from my account. Cannot express strongly enough DO NOT DEAL WITH BELAIRDIRECT! Rating -- 0