Belairdirect Auto Insurance Reviews

Some of the agents are super incompetent and they straight up lie regarding the policy and the pricing. I had a terrible experience with them and I'm never going back

Cancelled insurance because their app was not working and i could not get my documents ever they said they mailed it to me but i never got it and they refused to provide me info on how much i got discounted for the driving school i went to i had to cancel midterm and they asked me to pay 520 dollars to cancel and i said no and they threatened to send me to debt collectors after tons of arguments i got the cancel price down to 300 and left my insurance history is not ruined but screw these scammers.

The quote they give you online is not even close to the actual amount. You need to call them and go through the whole process again and my quote was almost $100 more per month with little to no changes in my information. They also don't let you view the quote you got online ever again even when you ask for it.

Please don't waste your time with these people like I did. The overall review rating on this page says it all!

I was talking to an agent named Chander and was treated poorly by him. I was inquiring about my insurance renewal and he told me that inflation affects rates but I said, we the customers are also affected by inflation but how can you, Belair, help us with it? He said he didn’t appreciate talking to me. I think that it is valid for customers to ask questions out of curiosity but maybe due to the lack of his knowledge or training, he could not provide me with a sufficient answer. I was very disappointed and hung up immediately. This isn’t the first time this is happening. I’ve dealt with this many times and it surprises me because I have multi-car and home insurance and have been with Belair for 4-5 years. There are so many gaps in the service they provide to customers, sometimes that the calls last for about 2 hours because they don’t know what to do.

After being with this company since 2015, I have nothing positive to say.
Two instances of them not billing me correctly. Two instances of them trying to cancel my insurance as a result without emailing or calling me. Not to mention terrible amounts I pay as someone who has never had an accident, ticket, anything, somehow I was paying 30$ more per month than my boyfriend who is with another company who has had an accident and several tickets.
I would not recommend this company to anyone.
Customer service very unwilling to help. Terrible experience

It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.

Their contact centre people are terrible! Every time you called them they don't know anything. They keep telling you we will call back and nobody calls you back. 4 times I called them they keep transferring here and there and when I asked to speak to their supervisor they said they are not available. I mean are you guys crazy if you don't know anything I asked to escalate then they don't have a manager available... What the hell you guys are getting paid for. The worst experience with call centre representatives. The last time I spoke to a lady Julie who in return started shouting I was asking her something else she does not understand English she was replying something else.

At the time of getting insurance their agents tell you to use application and get 10% off your premium but they never tell you that if you forgot to open app while driving that discount will be taken of forever and the agent over the phone got so much attitude from no where like if you can not help your customers then at least don’t try to say that we can not change the policy but you can change insurance,
Remember guys they never tell you that they will taken off 10% for the rest of the year if you miss opening application while driving and i told them that i drive company van everyday and with covid going on i don't go out much on weekends and even with that like who remember to turn the freaking app while driving and this small reason is good enough for this scammers to take your 10% off right away.
Total crappy reason for this scammers

Worst customer service... These people either don't care what their customers happy or they just have really bad employees (most of them). I called in to cancel my auto insurance since they kept increasing by premium every month, and the agent asking me again and again "are you sure about it, what do you mean you are not using your car!!!". I mean seriously, what he wants from me, should I beg to cancel my policy, also he was acting like he was high or something... they charged me $185 to cancellation fees. Now if we searched on google, it says max. Up to 10% of the full-year payment. So I did the math, my full-year premium was $1700 and for even $1700, 10% is not $185. And I was in the middle of my year, so half of the premium I've already paid. This is the highest amount of cancellation fees I have ever seen.

This company will not do their due diligence when it comes to an accident claim. I was left weeks without knowing what my outcome would be when I got into a minor accident which I later found out only through the other insurer that my claim was going to be 100% my fault even though I had evidence otherwise. Then got dropped, no call, no email nothing. Then when I call I deal with some foreign person who was extremely rude and unprofessional blaming me. If I knew I would have been able to have my claim investigated further I would have gladly done so but because this terrible company screwed me over I never bothered to pursue which was my biggest mistake. Don't ever trust this company with your life they don't care about you and just want your business and nothing more regardless if you are not at fault they blamed you. Better off going with a more reputable company and I'm happy I never have to deal with them ever again. Goodluck if this company is your insurer.