Belairdirect Auto Insurance Reviews

Some of the agents are super incompetent and they straight up lie regarding the policy and the pricing. I had a terrible experience with them and I'm never going back

Cancelled insurance because their app was not working and i could not get my documents ever they said they mailed it to me but i never got it and they refused to provide me info on how much i got discounted for the driving school i went to i had to cancel midterm and they asked me to pay 520 dollars to cancel and i said no and they threatened to send me to debt collectors after tons of arguments i got the cancel price down to 300 and left my insurance history is not ruined but screw these scammers.

The quote they give you online is not even close to the actual amount. You need to call them and go through the whole process again and my quote was almost $100 more per month with little to no changes in my information. They also don't let you view the quote you got online ever again even when you ask for it.

Please don't waste your time with these people like I did. The overall review rating on this page says it all!

I was talking to an agent named Chander and was treated poorly by him. I was inquiring about my insurance renewal and he told me that inflation affects rates but I said, we the customers are also affected by inflation but how can you, Belair, help us with it? He said he didn’t appreciate talking to me. I think that it is valid for customers to ask questions out of curiosity but maybe due to the lack of his knowledge or training, he could not provide me with a sufficient answer. I was very disappointed and hung up immediately. This isn’t the first time this is happening. I’ve dealt with this many times and it surprises me because I have multi-car and home insurance and have been with Belair for 4-5 years. There are so many gaps in the service they provide to customers, sometimes that the calls last for about 2 hours because they don’t know what to do.

After being with this company since 2015, I have nothing positive to say.
Two instances of them not billing me correctly. Two instances of them trying to cancel my insurance as a result without emailing or calling me. Not to mention terrible amounts I pay as someone who has never had an accident, ticket, anything, somehow I was paying 30$ more per month than my boyfriend who is with another company who has had an accident and several tickets.
I would not recommend this company to anyone.
Customer service very unwilling to help. Terrible experience

It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.