Looooonng wait time when call them
by Sum Ting on Aug 26, 2024
2.5 out of 5 stars
Car Insurance Reviews
Belairdirect Auto Insurance Reviews
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Can't get a hold of ANYONE to change my address. Literally was on hold for 2 HOURS and nobody picked up..
My son has moved out of the country, so I want to remove him from the auto policy coverage. However, removing a driver is not feasible through Belair Direct's website or their phone app. I need to call their Customer Service. Well, it's been a week now that I've been trying every day at a different time, hoping to be answered and get this done and over with. And every time I called, I waited for (give or take) an hour before abandoning the call. I'm writing this review while listening to that boring on-hold music. Their rate may be competitive, but based on this experience alone, I may look around at renewal time.