Looooonng wait time when call them
by Sum Ting on Aug 26, 2024
2.5 out of 5 stars
Car Insurance Reviews
Belairdirect Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(524 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Accident Forgiveness (2)
Agent/rep attitude (1)
Agent/rep availability (2)
Agent/rep callbacks (1)
Agent/rep knowledge (3)
Billing/payments (11)
Cancellation experience (11)
Cancellation fee (2)
Claim - adjuster (3)
Claim - rental car (1)
Claim - repair shop (1)
Claim - windshield/glass (1)
Claim payout amount (2)
Claim processing time (3)
Complaints/ombudsman (2)
Discounts, deals, rewards (4)
Email/message wait time (1)
Insurance Rates, Prices (20)
Mobile app experience (1)
New purchase experience (1)
On-hold times/transfers (1)
Phone wait times (3)
Policy clarity (2)
Policy coverage (12)
Rates at renewal (2)
Rates competitiveness (1)
Rates for bad drivers (1)
Rates for good drivers (6)
Rates for second driver (1)
Rates for seniors (1)
Website experience (1)
Review author
My son has moved out of the country, so I want to remove him from the auto policy coverage. However, removing a driver is not feasible through Belair Direct's website or their phone app. I need to call their Customer Service. Well, it's been a week now that I've been trying every day at a different time, hoping to be answered and get this done and over with. And every time I called, I waited for (give or take) an hour before abandoning the call. I'm writing this review while listening to that boring on-hold music. Their rate may be competitive, but based on this experience alone, I may look around at renewal time.