Belairdirect Auto Insurance Reviews

My son has moved out of the country, so I want to remove him from the auto policy coverage. However, removing a driver is not feasible through Belair Direct's website or their phone app. I need to call their Customer Service. Well, it's been a week now that I've been trying every day at a different time, hoping to be answered and get this done and over with. And every time I called, I waited for (give or take) an hour before abandoning the call. I'm writing this review while listening to that boring on-hold music. Their rate may be competitive, but based on this experience alone, I may look around at renewal time.

Can't get a hold of ANYONE to change my address. Literally was on hold for 2 HOURS and nobody picked up..

Waiting time is too long to get in contact with an agent, just to cancel my policy.
Agents keep redirecting me to different people to solve the same problem.