Belairdirect Auto Insurance Reviews

I would email them constantly and they would not answer my emails so I’d end up spending 4 hours on hold on multiple occasions… this has been going on for months… then, they tried to scam me out of $2000 for my rental car by not informing me my rental coverage was up 3 weeks before I got a call, and not even from them it was my rental company that took the initiative to call me and if they didn’t they would have let me rack up the bill even more because I was told it was covered until my car was fixed and then They would not answer my emails about owing the money for about a month until I brought a lawyer into it and I had information that the customer needs to be notified for things like this then they instantly said they would cover the cost once I brought a lawyer into the conversation. People who aren’t lucky enough to have one would have paid the cost because when they did answer they kept trying to deflect and blame it on my mechanic. Horrible company and a horrible experience. I am still dealing with my claim issues this was back in December and I have already gotten my car back in February.

Belair Direct insurance don't count on this company resolving your insurance issues in any quick order. 6 weeks after my fiancé accident, with Belair finding her to be not at fault and still her car that was damaged by an unlicensed driver slamming into the back of her while she was stopped at a train crossing has not been fixed. 6 weeks of no income replacement. 6 weeks of ignored phone calls to Belair. 6 weeks of pain from neck and back damage resulting from this incident. 6 weeks the autobody shop who has the damaged car at their shop asked my fiancé if anyone has gotten back to her about where they go from here. The police officer who witnessed the incident from mere feet away that day checked in to see how things are going. 6 weeks of not having answers for the leaser of the vehicle hit, Toyota, that my fiancé was leasing. Their last call said they were 'baffled' as to why it was taking this long to resolve this. 6 weeks of pain, stress, anxiety, ignored phone calls to Belair, on an accident that most other reputable insurance companies would have resolved weeks ago! Case in point; the lady & car that was in front of my fiancé that was struck when she was slammed forward by this unlicensed driver has had her car fixed, her medical issues being cared for, and she couldn't believe that my fiancé, who took the blunt force of this accident, has yet to be made whole. Belair, the question for you and your slow-moving company. When do you feel you will be wrapping this claim up? Or is your goal to ignore your client, as you have been doing, or look for a way to escape your obligations as the insurer in this claim? Seriously, no more Belair Direct, actually contact your client now, who has ALWAYS paid your premiums AND RESOLVE THIS NOW. WORST INSURANCE COMPANY EVER. :(

I received the worst customer service on a car claim.
I have been a client for more than 25 years never had a claim before. The accident happened on Jan 9 after many phone calls, emails and website contact still waiting for a return phone call from the claim representative that was assigned to me.....
Worst service ever, do not choose Belair!!!

My car was stolen from the Toronto Airport over a week ago, the insurance company hasn't contacted the rental company, they've not returned any phone calls or responded to emails. I can't reconcile how these companies are allowed to be in business.

I'll pay more to get better service. Claim processing was brutally slow, I had to send them a message on Twitter to get the claim looked at because my adjuster was out of the office for over a week and no one else picked up the claim. Customer service cancelled my insurance a day early and I had to call them again to get it fixed...

Spent over two months without contact after my claim was submitted, even after multiple phone calls attempting to see what was happening with my claim. Found out after the 2-month mark and 5 phone calls they had not even contacted the tow yard with my car, nor done anything with the policy. The car rental company contacted me saying they were behind in their payments and would have to charge me until they paid, which I had to call again to find out they had been ignoring their emails as well. After finally settling my claim, when trying to set up a new policy for a new car not 3 days after the finalization of that issue, they refuse to honour their own accident forgiveness policy (my first ever claim of any kind) and tell me I now have a gap in insurance because they did not properly explain the cancellation process...

If I can give them negative 5 stars I would. They don’t return phone calls, left 8 messages within 2 months for a manager to resolve the claim, still no reply from anyone from Bellair direct. DO NOT GET INSURANCE from this company. Worst service!

My vehicle was stolen in Dec 2018 and up until now, Belair has refused to settle my claim. It has been 3 years and I am still making car finance payments for a car that was stolen in 2018. Belairdirect will much rather have their lawyers drag the claim and frustrate you instead of settling your claim, clearly, that's their business model. They use what appears to be a good insurance cost to draw you in when in fact they have no intentions to cover you if something happens, and then they have ridiculous cancellation fees. Stay away

Was with them for awhile. Got in an accident. My claims person was impossible to get a hold of to begin with. Took weeks to finally learn it was in a shop. Then it was returned with ONLY cosmetic work done. There was damage that was not cosmetic. Still battling with them on it. Never again

After getting hit by a car, that didn't stay for the accident. They jerked me around so much, asked the same questions 4 times. Had me move my car to the shop on multiple occasions because "they didn't have a chance to inspect it the first time". Wouldn't recommend them, if they were the last insurance company around.