Belairdirect Auto Insurance Reviews

Claim 1/14/2022 started. The first contact went well. The car was drivable for 2 months. No return on questions/ email. Estimate wrong/incorrect/ and the games began. Finally took to the repair shop and repair was authorized after a body shop resubmitted the claim. The body shop also got me a rental. Picked up the car last week, the body works well enough but the shop warned of mechanical on the front end? Literally drove 5 kilometres before the strut collapsed. Close to home though - lucky. Shop says we only do body not mechanical not our problem. Calls to the adjuster were not returned, but regular customer service reopened the claim and now nothing. The information they have on file is partially correct but contacted the wrong shop on my claim?
Car sitting and what?
No one knows…

I would email them constantly and they would not answer my emails so I’d end up spending 4 hours on hold on multiple occasions… this has been going on for months… then, they tried to scam me out of $2000 for my rental car by not informing me my rental coverage was up 3 weeks before I got a call, and not even from them it was my rental company that took the initiative to call me and if they didn’t they would have let me rack up the bill even more because I was told it was covered until my car was fixed and then They would not answer my emails about owing the money for about a month until I brought a lawyer into it and I had information that the customer needs to be notified for things like this then they instantly said they would cover the cost once I brought a lawyer into the conversation. People who aren’t lucky enough to have one would have paid the cost because when they did answer they kept trying to deflect and blame it on my mechanic. Horrible company and a horrible experience. I am still dealing with my claim issues this was back in December and I have already gotten my car back in February.

Belair Direct insurance don't count on this company resolving your insurance issues in any quick order. 6 weeks after my fiancé accident, with Belair finding her to be not at fault and still her car that was damaged by an unlicensed driver slamming into the back of her while she was stopped at a train crossing has not been fixed. 6 weeks of no income replacement. 6 weeks of ignored phone calls to Belair. 6 weeks of pain from neck and back damage resulting from this incident. 6 weeks the autobody shop who has the damaged car at their shop asked my fiancé if anyone has gotten back to her about where they go from here. The police officer who witnessed the incident from mere feet away that day checked in to see how things are going. 6 weeks of not having answers for the leaser of the vehicle hit, Toyota, that my fiancé was leasing. Their last call said they were 'baffled' as to why it was taking this long to resolve this. 6 weeks of pain, stress, anxiety, ignored phone calls to Belair, on an accident that most other reputable insurance companies would have resolved weeks ago! Case in point; the lady & car that was in front of my fiancé that was struck when she was slammed forward by this unlicensed driver has had her car fixed, her medical issues being cared for, and she couldn't believe that my fiancé, who took the blunt force of this accident, has yet to be made whole. Belair, the question for you and your slow-moving company. When do you feel you will be wrapping this claim up? Or is your goal to ignore your client, as you have been doing, or look for a way to escape your obligations as the insurer in this claim? Seriously, no more Belair Direct, actually contact your client now, who has ALWAYS paid your premiums AND RESOLVE THIS NOW. WORST INSURANCE COMPANY EVER. :(

Somebody intentionally dinged my driver's side door while I was parked. Filed a claim on Nov. 4th, 2021. Today Feb. 24th, after countless texts, calls and emails, their claims adjuster has still not authorized repair to my car. It's a car door! Worst customer service I have ever experienced. Their rates are competitive because there is no service on the back end. Do yourself a favour and avoid Belairdirect. Cancelling my policies asap!

I received the worst customer service on a car claim.
I have been a client for more than 25 years never had a claim before. The accident happened on Jan 9 after many phone calls, emails and website contact still waiting for a return phone call from the claim representative that was assigned to me.....
Worst service ever, do not choose Belair!!!

My car was stolen from the Toronto Airport over a week ago, the insurance company hasn't contacted the rental company, they've not returned any phone calls or responded to emails. I can't reconcile how these companies are allowed to be in business.

I'll pay more to get better service. Claim processing was brutally slow, I had to send them a message on Twitter to get the claim looked at because my adjuster was out of the office for over a week and no one else picked up the claim. Customer service cancelled my insurance a day early and I had to call them again to get it fixed...

Spent over two months without contact after my claim was submitted, even after multiple phone calls attempting to see what was happening with my claim. Found out after the 2-month mark and 5 phone calls they had not even contacted the tow yard with my car, nor done anything with the policy. The car rental company contacted me saying they were behind in their payments and would have to charge me until they paid, which I had to call again to find out they had been ignoring their emails as well. After finally settling my claim, when trying to set up a new policy for a new car not 3 days after the finalization of that issue, they refuse to honour their own accident forgiveness policy (my first ever claim of any kind) and tell me I now have a gap in insurance because they did not properly explain the cancellation process...

One month ago deer damage the car. Belairedirect Canada takes a week to figure out what they were going to do. Another week to get it to the shop for repairs where it sits for nearly two weeks. Why you ask is it sitting? No parts? Too Busy? Buried in the snow? Nope, none of those. The claims adjuster hasn't contacted them to let them know to fix it! THE BALL DROPPED BIG TIME! I only found out when the repair shop called me to ask why the car was at their shop.
Let the fun continue, I call Belairedirect Canada and sit on the line with their claims department not answering the phone "for EVER"! Give up and call the regular folks and get a very nice lady who understood my frustration (there is a really nice place reserved for her in heaven) and helped me get in touch with the less than effective claims adjuster.
Meanwhile, nearly a month has passed since the deer passed and the vehicle is exactly as it was when that happened. Poor Bambi.
Not sure if I can draw any company-wide conclusions, but I can say I hope your experience is better. Good luck
If it were not for the nice lady in the regular customer service I would rate my experience as negative.

If I can give them negative 5 stars I would. They don’t return phone calls, left 8 messages within 2 months for a manager to resolve the claim, still no reply from anyone from Bellair direct. DO NOT GET INSURANCE from this company. Worst service!