Car Insurance Reviews

Belairdirect Auto Insurance Reviews

This page has been viewed by: Please wait... consumers
(527 reviews)
Belairdirect
1.8 out of 5 stars:

Cheap Car Insurance?

  • Rates from 20+ insurers
  • Stop overpaying today
  • Save over $500 annually

Get an instant quote

Filter

Most helpfull reviews Clear all

Terrible customer service and follow up on car claim

by EM on Feb 18, 2022
1 out of 5 stars

I received the worst customer service on a car claim.
I have been a client for more than 25 years never had a claim before. The accident happened on Jan 9 after many phone calls, emails and website contact still waiting for a return phone call from the claim representative that was assigned to me.....
Worst service ever, do not choose Belair!!!

2 of 2 people found this review helpful. Did you?

YesNo
Review topics

Worst experience I've ever had with any company

by Stephane Robert on Feb 1, 2022
1 out of 5 stars

My car was stolen from the Toronto Airport over a week ago, the insurance company hasn't contacted the rental company, they've not returned any phone calls or responded to emails. I can't reconcile how these companies are allowed to be in business.

2 of 2 people found this review helpful. Did you?

YesNo
Review topics

Cheap insurance, not worth the hassle

by Belair on Jan 25, 2022
1.7 out of 5 stars

I'll pay more to get better service. Claim processing was brutally slow, I had to send them a message on Twitter to get the claim looked at because my adjuster was out of the office for over a week and no one else picked up the claim. Customer service cancelled my insurance a day early and I had to call them again to get it fixed...

2 of 2 people found this review helpful. Did you?

YesNo
Review topics

Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Terrible claim service and follow up service

by Jeffrey Rosehart on Jan 17, 2022
1 out of 5 stars

Spent over two months without contact after my claim was submitted, even after multiple phone calls attempting to see what was happening with my claim. Found out after the 2-month mark and 5 phone calls they had not even contacted the tow yard with my car, nor done anything with the policy. The car rental company contacted me saying they were behind in their payments and would have to charge me until they paid, which I had to call again to find out they had been ignoring their emails as well. After finally settling my claim, when trying to set up a new policy for a new car not 3 days after the finalization of that issue, they refuse to honour their own accident forgiveness policy (my first ever claim of any kind) and tell me I now have a gap in insurance because they did not properly explain the cancellation process...

2 of 2 people found this review helpful. Did you?

YesNo

Do not get this insurance.

by Belairdirectsucks on Jul 7, 2020
1 out of 5 stars

Do not get this insurance! In the recent hailstorm that hit Calgary this June 2020, I was if not first one from the first people that started the claim, the rain was still falling, all the neighbors couldn't believe what was going on and I did my claim right away. Well, today July 7th my car is just going to start getting fix, all my neighbors cars are fixed or claims settled. We have the worst adjuster we had ever dealt with. She never called us, we had to do the entire process by ourselves, she is useless, to the full extent of the word!!! We had to follow up with the entire process, she never called weeks pass and we never hear from her. Every time I had to call the tow company, to get a rental, to tow it to the other repair facility, and so for. Having this adjuster and nothing is the same! In July 2nd we called the call-center to ask about what was going to happen to our rental (because the adjuster didn't do her job at all and nothing was getting done! We did all the calls and followed up, thanks to us the car is getting fix, not the useless adjuster) that 10,000 claims were made is not an excuse, other insurers did by far a better job than this 3 people together. Worst customer service ever. SO in the call center, the lady said "Don't worry honey, I have been doing this for 25 years, I will extend your rental 1 more week. Then the next day at about 4 pm someone called and left a message saying that our rental has to turn back, it was Friday 4 pm, after listening to this we tried to call back but all adjusters were gone. So Monday we called and spoke to our adjuster she was a useless sound like a broken record with no listening skills at all. So we asked to talk to the Manager, he listened and understood that they made a mistake but didn't want to take responsibility for it, what kind of manager do that. Zero management skills at all. So we did return the rental today Monday and had to pay for 2 days out of our pockets for a CALL CENTER REPRESENTATIVE MISTAKE and a useless adjuster and a manager that all she knows to say is "yes, they need some coaching" of course they do and in the meantime, it is costing me money and finally a rude, unprofessional, manager with zero skills! I Can't wait to switch insurance. Get a real insurance company, not this joke.

2 of 2 people found this review helpful. Did you?

YesNo

Avoid Belairdirect

by Customer review belairdirect on Mar 10, 2020
1 out of 5 stars

Worst customer service ever! If you ever have to file a claim, you’d have to quit your job just to make sure anything is done right. It took for almost 3 months for my claim to be resolved. And in the end, I was paid a fraction of my car’s value. I would give them a 0 star if I can.

2 of 2 people found this review helpful. Did you?

YesNo
Not happy with car insurance reviews for your insurance company? Get a quote across up to 20 Canadian car insurers and make sure that you do not pay too much.

Stalling claims

by Ric on Aug 15, 2022
1 out of 5 stars

This company never wants to help their clients as what they're advertising. Stalling my claim for a month now. I had an accident last July 15 2022 and now it's already Aug. 15, 2022. I was not at fault the cube van hits my rear passenger side and almost spins my car on Gardiner highway, which could cost our lives, my son and I. I just want to fix the broken window and lights for my car so it would be road worthy and I can go to work safely but the claim representative never answers her phone nor call me back when I leave a message to call me back. So disappointed with this company, they take your money on schedule but try to avoid you when you're in need of help...

1 of 1 people found this review helpful. Did you?

YesNo
Review topics

Terrible communication for claims

by Terrible service on Jul 20, 2022
1.3 out of 5 stars

I have never experienced such horrible service! I had a claim and would email my adjuster and NEVER get a response. I finally got an offer for my claim after speaking to someone else and was told I had to return my rental car immediately but I am still waiting for my cheque almost two weeks later!!!

1 of 2 people found this review helpful. Did you?

YesNo
Review topics

Not good with claims

by AJ on Jul 19, 2022
1 out of 5 stars

Never ever go with this company. I’ve been waiting for more than 3 weeks for an adjuster to give me a call and explain the situation of my claim.

1 of 1 people found this review helpful. Did you?

YesNo
Review topics
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Worst insurance! They shouldn't be in business!

by Frustrated elly on Jul 14, 2022
1 out of 5 stars

I have an ongoing Auto claim from March that is yet to be resolved. Getting information from the claims adjuster is a big hustle and every time I call they say he will call me back. It's been 3 months and I haven't heard from him.

1 of 1 people found this review helpful. Did you?

YesNo
Review topics