Belairdirect Auto Insurance Reviews

I had a claim that was based on a lie, spoken by a third party, who claimed that I hit them with my car... The police were called on the scene, the affected party was examined by EMS on the scene and also were taken to the hospital for a detailed checkup, and found out that none of the persons involved in the incident was injured. But the Belair adjuster who was assigned to the claim kept insisting that they were injured. I wish I had an option to upload the police report with this review. Please, stay away from Belair Insurance.

Do not get this insurance! In the recent hailstorm that hit Calgary this June 2020, I was if not first one from the first people that started the claim, the rain was still falling, all the neighbors couldn't believe what was going on and I did my claim right away. Well, today July 7th my car is just going to start getting fix, all my neighbors cars are fixed or claims settled. We have the worst adjuster we had ever dealt with. She never called us, we had to do the entire process by ourselves, she is useless, to the full extent of the word!!! We had to follow up with the entire process, she never called weeks pass and we never hear from her. Every time I had to call the tow company, to get a rental, to tow it to the other repair facility, and so for. Having this adjuster and nothing is the same! In July 2nd we called the call-center to ask about what was going to happen to our rental (because the adjuster didn't do her job at all and nothing was getting done! We did all the calls and followed up, thanks to us the car is getting fix, not the useless adjuster) that 10,000 claims were made is not an excuse, other insurers did by far a better job than this 3 people together. Worst customer service ever. SO in the call center, the lady said "Don't worry honey, I have been doing this for 25 years, I will extend your rental 1 more week. Then the next day at about 4 pm someone called and left a message saying that our rental has to turn back, it was Friday 4 pm, after listening to this we tried to call back but all adjusters were gone. So Monday we called and spoke to our adjuster she was a useless sound like a broken record with no listening skills at all. So we asked to talk to the Manager, he listened and understood that they made a mistake but didn't want to take responsibility for it, what kind of manager do that. Zero management skills at all. So we did return the rental today Monday and had to pay for 2 days out of our pockets for a CALL CENTER REPRESENTATIVE MISTAKE and a useless adjuster and a manager that all she knows to say is "yes, they need some coaching" of course they do and in the meantime, it is costing me money and finally a rude, unprofessional, manager with zero skills! I Can't wait to switch insurance. Get a real insurance company, not this joke.

One month ago deer damage the car. Belairedirect Canada takes a week to figure out what they were going to do. Another week to get it to the shop for repairs where it sits for nearly two weeks. Why you ask is it sitting? No parts? Too Busy? Buried in the snow? Nope, none of those. The claims adjuster hasn't contacted them to let them know to fix it! THE BALL DROPPED BIG TIME! I only found out when the repair shop called me to ask why the car was at their shop.
Let the fun continue, I call Belairedirect Canada and sit on the line with their claims department not answering the phone "for EVER"! Give up and call the regular folks and get a very nice lady who understood my frustration (there is a really nice place reserved for her in heaven) and helped me get in touch with the less than effective claims adjuster.
Meanwhile, nearly a month has passed since the deer passed and the vehicle is exactly as it was when that happened. Poor Bambi.
Not sure if I can draw any company-wide conclusions, but I can say I hope your experience is better. Good luck
If it were not for the nice lady in the regular customer service I would rate my experience as negative.

I’ve been a customer for over 10 years. Their claims rep was awfully rude when speaking to me. I was not at fault in my claim. The rep ‘Rendl’ is always talking down to me as if he is angry. He is very short when responding and overall incredibly rude. Belairedirect has given me the worst experience I’ve ever had with ANY service I’ve ever paid for.

Was with them for awhile. Got in an accident. My claims person was impossible to get a hold of to begin with. Took weeks to finally learn it was in a shop. Then it was returned with ONLY cosmetic work done. There was damage that was not cosmetic. Still battling with them on it. Never again

They are stalling my auto for the past two months when there is none of my fault my car was stolen from the street and all they are doing is nothing! My adjuster is ignoring and blocking my calls. I don’t think anyone keeps a check on the employee's call records. Moreover, the adjuster never called to provide any information. They promise a rental but they don’t provide it and they will stall and stall and cut their monthly payments...

Rates were pretty competitive and customer service was good on the sales side but found very different treatment when I had to make a claim. Zero fault auto claim started with high pressure, low ball offer when they wrote off my truck. When I asked questions about the settlement amount, the adjuster started cancelling my extras, like no extension on my rental car. That was followed by threats of storage fees applied to my wrecked vehicle if I did not settle by a certain date. After being bullied into accepting their offer, they took two weeks to release my claim amount citing COVID delays. I certainly wasn't allowed the same courtesy.

I've made three claims with this company, once for my home, which was NOT paid, and twice for my vehicle, one of which was an at-fault accident. We paid for accident forgiveness, and then we had an at-fault accident and my insurance spiked by about $450 per year. Why am I paying for something and not receiving it? I am sure if I followed up with them, I would get a bunch of excuses about industry standards, blah, blah... but considering for that first claim, I had to shell out an extra $1200 for OM parts when my vehicle was brand new, that blather isn't going to be well-received. The insurance adjuster for that at-fault claim was an absolute incompetent on a power trip. I would be changing insurance companies if I could. But of course, without already having accident forgiveness with another company, we're pretty much screwed for a couple of years.

My vehicle was vandalized, reported and claim initiated. The adjuster took one month to make fraudulent links to assess my claim. I could not verify where she got prices so low that did not exist anywhere. Her Unit manager took over, after I complained included 2 legitimate links and kept 4 previous bogus links and evaluated my claim. When I requested reference to 4 (bogus) links could not justify. Stopped calls and answering to my quires. Claim transferred to another adjuster who is sitting on my file from the last 13 days. Not responding to my calls or emails. Extremely bad service, no regard for customers, Belairdirect is the worst company when you need help.