Belairdirect Auto Insurance Reviews

Please, do not use their bad service and expensive! I have been paying 175 for a single Toyota car for 4 years then, this year, they increased it to $200 without getting in any trouble or claimed! Then I called another insurance company and they charge me now $180 / for two cars (the Toyota Venza and a brand new Jeep Wrangler). Less of what I was paying for one! Isn’t that crazy people?

They sent a renewal letter and the rates mentioned is different from the amount charged on the card. I called why and they did not honor the renewal rate given. Terrible customer service as well.

I get different information every time I call. Now I'm out $200 because I tried to cancel my policy within the renewal period and they took my money anyway and every time I call, they have no idea what I'm talking about. BEWARE.

I've had auto insurance since 2015. Almost every auto insurer in Canada has contacted me. Unfortunately, I have contacted Belairdirect this year for renewal. I wasted my time thinking Belairdirect was cheap. Belairdirect appears to have no regard for its customers. I believe that these strategies are employed with clients who fail to conduct adequate research and follow-up. I've only had stress since working with them for the reasons listed below.

1. The auto premium was raised by $330 (18.21%): When I spoke with Certified Insurance Agent, I forgot to mention that I had a one-month auto insurance gap; later, they discovered it and raised the premium by $330 (18.21%) from the finalized premium amount with Certified Insurance Agent, which is unjustifiable.

2. Policy coverage and premium details were NOT provided in writing via email: Belair is aware that oral testimony about policy coverage and premiums is inadmissible. As a result, Belair dislikes providing detailed policy coverage and premium information by email in written format, as other insurance agents and brokers do, so that customers have written proof for future reference.

3. Different Premium Amount: After receiving an online auto quote, I spoke with three different Certified Insurance Agents. However, they provided me with a different premium for the same coverages and deductions. I believe that regardless of the number of certified insurance agents involved in the quote, the premium amount for the same coverage and deductions should be the same.

They keep raising their prices each year with no claim on file, even if we lowered our coverage year after year. Less km, cars of lesser value and higher deductibles.
Their Android app is always down, the customer portal has also plenty of technical issues also down from time to time. It took them more than 2 weeks to provide a renewal offer for our house insurance while keeping the access to our file down the whole time.
Made one claim a while back, got refused for small details saying it wasn't covered (while friends with the same issue had it covered with other insurance companies and the same coverage options).
Premiums not up to par anymore, shop elsewhere.

I have been with Belair for 7 years. The first 2 years, my rates were decent and it has continued to increase since that time. No accidents nor tickets. I got my renewal documents and guess what?! My rates were increased despite people driving less because of COVID. I got coverage elsewhere and they are charging me $100/ month less than what Belair was going to charge me. Recommend people to shop elsewhere!

They always put you on hold to find out answers.
Fail to inform you about 'claims free' issues till after you make a claim.
The increase - they told me it would be way less than what they ended up charging me!
Shopped around and they were 45% more than others would charge!

Poor customer service so I am changing insurers!

Stayed 4 years with this insurance provider. I chose it because they gave me the best price but after 4 years without any accident, claim or any ticket it went to a 70% increase and I could not take it anymore and I cancelled even though renewal already in place so I have to pay them 186$ admin fee. But still happy see get out of them. My yearly total cost was 1024 / year (2016,) İncreased 1270 a year later, 1460 another year and now asked 1780! Then it was enough for us and we cancelled.

I was not impressed with this company at all, every time I would ask them something they would have an excuse and not give a straight answer. Also, they are money grabbers! I got an accident last year with one vehicle and female driver just under 25 and for no reason at all my premium went up to 400 dollars which is insane I have had other companies offer way lower, even with the COVID discount they didn’t offer it to me I had to ask and still waiting didn’t get even though told them I’m not working. Not a company I would recommend at all.

Worst customer service... These people either don't care what their customers happy or they just have really bad employees (most of them). I called in to cancel my auto insurance since they kept increasing by premium every month, and the agent asking me again and again "are you sure about it, what do you mean you are not using your car!!!". I mean seriously, what he wants from me, should I beg to cancel my policy, also he was acting like he was high or something... they charged me $185 to cancellation fees. Now if we searched on google, it says max. Up to 10% of the full-year payment. So I did the math, my full-year premium was $1700 and for even $1700, 10% is not $185. And I was in the middle of my year, so half of the premium I've already paid. This is the highest amount of cancellation fees I have ever seen.