Belairdirect Auto Insurance Reviews

Called them to waive my NSF fee. It's my first time and they didn't give consideration. Will move to a different car insurance after my contract here. Very disappointing!!!

Belairdirect insurance.
Worst insurance company ever.
Poor customer service. They offered me 25% of what my vehicle was worth. Then left the driver who was injured in the accident without a vehicle or way to get to physical therapy.
Still waiting almost a week now for supervisor to contact us.
CHEAP RATES MEANS CHEAP SERVICE

I had slid off the highway due to bad weather and they wouldn’t approve the amount needed to fix my car for an out of province inspection to be completed. I had paid $1000 deposit at the garage already and the insurance advisor tried to cancel my appointment with them and book with one of their approved shops without notifying me. They also refused to accept that I needed all the work done to pass an inspection, but I know from taking to the garage that it wouldn’t have made it through the inspection with after market parts/not completing all the work.

They keep raising their prices each year with no claim on file, even if we lowered our coverage year after year. Less km, cars of lesser value and higher deductibles.
Their Android app is always down, the customer portal has also plenty of technical issues also down from time to time. It took them more than 2 weeks to provide a renewal offer for our house insurance while keeping the access to our file down the whole time.
Made one claim a while back, got refused for small details saying it wasn't covered (while friends with the same issue had it covered with other insurance companies and the same coverage options).
Premiums not up to par anymore, shop elsewhere.