Belairdirect Auto Insurance Reviews

One month ago deer damage the car. Belairedirect Canada takes a week to figure out what they were going to do. Another week to get it to the shop for repairs where it sits for nearly two weeks. Why you ask is it sitting? No parts? Too Busy? Buried in the snow? Nope, none of those. The claims adjuster hasn't contacted them to let them know to fix it! THE BALL DROPPED BIG TIME! I only found out when the repair shop called me to ask why the car was at their shop.
Let the fun continue, I call Belairedirect Canada and sit on the line with their claims department not answering the phone "for EVER"! Give up and call the regular folks and get a very nice lady who understood my frustration (there is a really nice place reserved for her in heaven) and helped me get in touch with the less than effective claims adjuster.
Meanwhile, nearly a month has passed since the deer passed and the vehicle is exactly as it was when that happened. Poor Bambi.
Not sure if I can draw any company-wide conclusions, but I can say I hope your experience is better. Good luck
If it were not for the nice lady in the regular customer service I would rate my experience as negative.

If I can give them negative 5 stars I would. They don’t return phone calls, left 8 messages within 2 months for a manager to resolve the claim, still no reply from anyone from Bellair direct. DO NOT GET INSURANCE from this company. Worst service!

My vehicle was stolen in Dec 2018 and up until now, Belair has refused to settle my claim. It has been 3 years and I am still making car finance payments for a car that was stolen in 2018. Belairdirect will much rather have their lawyers drag the claim and frustrate you instead of settling your claim, clearly, that's their business model. They use what appears to be a good insurance cost to draw you in when in fact they have no intentions to cover you if something happens, and then they have ridiculous cancellation fees. Stay away

In my experience I will never recommend them to anyone, on my renewal policy I got a good quote from NB and when I choose to process with them they said we are the same company and the guy who I called to process my policy decides to update NB quote comparing to Belairdirect. Thanks God, I got a good one from a different company and I choose to process with them

Stay away from this company!
Always giving high rate than the average market!

I paid a sum of $3000 for my annual insurance which included the auto merit discounts. After 6 months my automerit insurance was withdrawn which meant I was owing an extra 160$. I feel stupid because, in the beginning, it seemed like a good deal but isn’t because you get roped into an app they control and they end up switching the app to withdraw your discount and then you pay the full price.

I have been with this company for several years and within that several years, I’ve had several problems.
Somehow they don’t save my credit card information so I would receive letters saying that my insurance was going to be cancelled. Recently I called them with my banking information to take the payments directly. The first time I called they told me I wasn’t able to do it that day because their computers weren’t working, the second time, all set up all good, then a month later I noticed the payment never came out so I call again. This time the person on the phone tells me yes everything is fine the payment will come out, surprise surprise I got a letter this month saying no payments insurance is going to be cancelled. I can’t say enough negative things about this company and I would not recommend them to anybody. Rates are also very high

We have only one company in our town that replaces windshields, I got a claim number, went to the installer, I was told that Belairdirect will only pay for a portion of the cost if I want the window replaced I will have to pay the difference, I called Belair and was told they only pay what they think it is worth! Other insurers pay the industry-standard price, Belair pays 100.00 less! As the company's representative said take it or leave it. I choose to never deal with Belairdirect again and will do all I can to discourage anyone I know from dealing with them

I’ve been a customer for over 10 years. Their claims rep was awfully rude when speaking to me. I was not at fault in my claim. The rep ‘Rendl’ is always talking down to me as if he is angry. He is very short when responding and overall incredibly rude. Belairedirect has given me the worst experience I’ve ever had with ANY service I’ve ever paid for.

After a car accident that by police report I have zero faults from my side, finally been referred to a body shop to fix my car. I have been told that the bumper will be replaced and fixed probably with a new one to find out that it looks so fake. I was trying to contact the insurance company since with very poor customer service in terms of time commitment. After three days and everyday call and been promised of someone will call me back am still waiting with the body shop insisting on a good job that my 13 years old boy can see is a bad job!