Belairdirect Auto Insurance Reviews

When I called them to get a quote I was on hold for no more than 1 minute. Now that I'm a customer, I'm lucky if I get through to them within 1 hour.
Terrible attitude when you do get through to someone from customer service, just one of the worst customer service experiences I've had from any company ever.
Not to mention my car insurance for the year with 5 years of driving experience is SIX THOUSAND DOLLARS.

I had slid off the highway due to bad weather and they wouldn’t approve the amount needed to fix my car for an out of province inspection to be completed. I had paid $1000 deposit at the garage already and the insurance advisor tried to cancel my appointment with them and book with one of their approved shops without notifying me. They also refused to accept that I needed all the work done to pass an inspection, but I know from taking to the garage that it wouldn’t have made it through the inspection with after market parts/not completing all the work.

I recently engaged with Belairdirect for an online insurance quote, initially enticed by their attractive rates. However, upon closer examination and interaction with their customer service, my experience took a disappointing turn.

After receiving what seemed like a reasonable estimate online, I proceeded to provide my bank account details, expecting a smooth transition. However, upon contact with a customer care representative, I was informed of an additional requirement regarding training from a certified driving institute, a condition not clearly outlined on their website.

This discrepancy between the online quote and subsequent communication with the customer service team has left me dissatisfied with Belairdirect's service. The disparity in the provided information and the subsequent increase in the quote, coupled with what appears to be a false reason, raises concerns regarding transparency and integrity within their operations.

As a potential customer seeking reliable insurance services, I expected a clearer and more consistent communication process from Belairdirect. Regrettably, this experience has led me to question the reliability and trustworthiness of their services.

In conclusion, while Belairdirect may offer initially attractive quotes online, the lack of transparency and inconsistency in their communication ultimately overshadow the positive aspects, leaving me hesitant to further engage with their services.

I recently needed to speak with Bel-air’s customer service because my credit card had expired, I forgot to update them with the new expiration date. I received a notice in the mail about this. And, called them immediately. They proceeded to tell me I was on notice for cancellation for non payment. I have been a customer of theirs for 10 years. This is the first time I’ve had this issue or any issue. The rep told me I’d have to pay 2 NSF fees. I protested, because it was a simple card error. Had someone called me instead of MAILING me a notice. This would have resolved immediately. The agent was rude. He claimed he’d waive one of the fees but, then had to charge me a reinstatement fee, which I argued is ridiculous because my insurance isn’t cancelled. He offered me zero extra help. When I asked to speak with a manger. He put me on hold. Then said they’d call me back… maybe in 2 days. But, he couldn’t guarantee. It’s been 4 days. No call. I don’t expect one either. I called a friend who works in insurance she informed me, they are conducting unethical practice by charging 2 NSF fees. I have paid everything they wanted because I can’t have a cancellation due to non payment and I’m moving all my insurance needs to another provider. Bel-Air’s slightly lower rates = the worst customer service.

I’ve already moved my home insurance from them after a horrible experience when I needed help from them. Don’t waste your time or money here.

Rates went up immediately upon renewal. While I love their commercials, they only seem interested in gaining new clients and not retaining old ones. Because rent and groceries are insane - every penny helps these days so I'm not just going to pay an extra $400 a year just "because rates went up" I had no tickets or claims. They would be a great company if they cared about existing customers.

Some of the agents are super incompetent and they straight up lie regarding the policy and the pricing. I had a terrible experience with them and I'm never going back

Belair's original quote was $124.00 a month. I specifically stated that they were to withdraw the money on the 30th of every month. Without my knowledge they withdrew
$233.99 from my bank account 2 days later.
What made me discover this?
Three days after they took the money out of my account, I received a cancellation of my insurance letter.
This is what Belair Insurance Company does to seniors with low incomes.
So essentially I received 5 days of coverage for $233.99.
Now they have me in collections for $1617.00.
P.S. I never had a claim in my life of driving for 50 years.

I was in an accident and they said I would go to a zero star rating and the toral cost to insure would be $285. Then when I went to cancel they told me I would be at a 5 star rating and I have built in accedent forgiveness. They told me the cost of my new car would be about $170. Now that the year is up they said they would charge me $285 to insure my car and that was a 5 star rating. Clearly they are charging a zero star rating price. When I check other car insurance quotes. Someone with a 5 star rating would pay about $158.

Belair had technical issues so for two months payments weren't coming out. I eventually wondered why this was and I had to reach out to them TWICE. Bottom line my lump sum each month is now more to make up for the mistake THEY made. They had my direct deposit and now I have to pay extra every month even though this was their fault. Avoid at all costs. Can't wait to switch insurance providers after a year and can't wait to find out how much more money they are going to screw me over in the mean time. 0/10 do NOT reccommend.

Leur application fonctionne rarement là ça fait 13 jours qu’il n’y a pas un trajet d’enregistré, j’ai appelé 3 fois, à chaque fois ils me font désinstaller, réinitialiser et réinstaller, tu passes 1h au téléphone et c’est toujours les mêmes bugs.
Quand j’ouvre l’application 2 fois sur 3 l’onglet de l’automerite n’apparaît même pas et quand il apparaît 2 fois sur 3 il faut qu je le réactive, 2 fois sur 3 faudrait que je les appelle car il y’a un problème.