Belairdirect Auto Insurance Reviews

The worst company, after they bought it from CDI nothing but increase. According to the employee I was lucky most of the people insurance went up 60 percent. My was only 50 percent. Why do that spend the money on advertising? Just to mention no claims for I think 30 years.

In the beginning, they seemed nice. Then, I had a non-responsible accident about 4 months ago and it took about 2 months for them to figure it out. I had to call about 20 times at least, they did not do what they were telling me... And then, they increased the price of insurance for my new car at about twice the price that I would get with other insurances. I told them I wouldn't continue the contract (ending a Month later) and they renewed it at an even higher price anyways. I called 3 Days later and they say they will charge me 240 $ do resign my Contract. I'm furious!

Fraudulent Insurance Company, avoid at any cost. After buying Canadian Direct Insurance, Beladirect has increased the premium from 1,275 Cad to 1,800 without any reasons... I've changed my MDX 2016 to the same MDX 2019, and they increased the premium from 1,800 Cad to 2,775 Cad (I had no accidents, new car with no rating yet :). Avoid, avoid, avoid

If you deal with Belairdirect for insurance then I would look for another insurance company. I contacted them the week following the death of my mother-in-law to notify them of her passing. They said they could only do something if they were speaking to the executor of her will. I told them she didn't have a will. I also sent them a copy of her death certificate showing she died on Nov 24th. They proceeded to take out 2 payments (car and apartment contents) for insurance from her account on Dec 10th - even though at that point they had proof that she died. They still are saying they can't cancel her insurance without a will and my only other option is to put a stop payment on the 2 automatic withdrawals for the insurance to show as unpaid and therefore cancelled. This will cost money to stop each of these Jan payments so now it could cost well over $100 to get Belair to stop 2 insurance policies on someone who died over a month ago. I think this is horrific for a company to do something like this. It's hard enough what the family is going through never mind these money hungry companies taking advantage of the situation. She was the only name on the policy so even if anything had happened we couldn't make a claim because she is no longer with us. I don't understand how a death certificate is not enough to cancel insurance - EVERYTHING else we had to cancel or stop was done either with or without the death certificate and yet and the insurance company won't do it. I will NEVER use Belairdirect and I'm hoping this will make a lot of people stop and think about switching to another insurance company if they unfortunately have insurance with them now.

By far the worst insurance ever! They just ignore my calls and emails and my adjuster is just hiding not sure how lazy she is! I’ll expose more information if this company will make me more bad with their bad customer service.

My rate has gone up by $800, or 30%. But I have no clams, no tickets, no decrease in credit score, no change in address. Think twice before dealing with this company. FYI according to FSCO average rate increase in Ontario was around 5%. It means based on my perfect record I should get something between a decrease or a minuscule increase.

This was the worst experience I’ve ever had with a company. They do not value customer at all and their customer satisfaction guarantee is just for show. My adjuster never returned any of my calls. The customer service representatives were rude and condescending. They give you the run around about everything. I paid out of pocket for the car rental even though it was covered under my policy and they are refusing to refund me back! I wish I never switched insurance companies!

For the second year running they auto renew my policy at an unfavourable rate without informing me except by a single email received three months beforehand. I never asked to be contacted by email. This leaves you with two choices: pay up or pay a huge cancellation fee. They should not be operating. The insurance itself is OK just the way they operate is ...as everyone else points out...sleazy. Just quit them.

Horrible scam of an insurance company. Do not go with them. Initially, I had good experiences with Belair, for the first car I insured on my own. However, when I got a new car, I was not happy with the premium I was given. However, I was promised by the woman on the phone that as long as I went yet another year accident-free (I had been 10 years accident and ticket free at this point), my premium would decrease. It was based on that information that I decided to stick it out and stay with them, as I felt that staying with the same insurance company would be easier and better off for me in the end. Recently, I got my renewal and was shocked to see that it had gone up substantially. I called, bewildered at the fact that despite another year of being accident and ticket free, I was getting an increase. They assured me that this is how it is for everyone, due to the number of accidents. “Oh,” they said, “you have an amazing driving record! You should join our driving program to receive a discount!” I laughed, saying “if I’m such an amazing driver, why am I paying this insane amount with ten years of no accidents or tickets on my record”. They had no good answer, and it felt amazing the next day when I called to say I am cancelling my insurance with them.