Belairdirect Auto Insurance Reviews

Worst claim experience when I wasn’t at fault. The car got stolen, body shop did their estimate. They took 3 weeks to decide if it was a write-off or not. First off, the value of the car was less than it would cost to fix. Really pushy with the body shop to get it done. I kept checking if it was ready. When it’s finally done, I didn’t get the notice when it was done. I had called and Belairdirect told me it was done last night, you have to get it by the end of the day. I was the one calling, not Belairdirect and to be rude, like, really? I have to wait a year, I am most likely going to search around for another company. Not happy with the customer service at all.

I purchased insurance from these guys and at first I was getting a good deal but after my first year my premium should have gone down but instead, it increased by 45$ and I had not been in any accidents nor did I get any tickets in the year. I contacted customer service to ask why I was getting an increase in my monthly payments. I contacted customer service and discussed the situation and it was everyone apparently had their insurance increased due to increased accidents as a whole. Anyway, it was whatever to me, so I moved on but following my next yearly update my insurance decreased but BelAir required me to do a credit check in order for me to continue monthly payments. Now to me these guys don't report to any credit agencies and don't report that I am making my payments on time and nor have I ever been late on a payment. So to treat your insurance like it is a credit product is bogus. I got another insurance quote from 4 other companies and they were anywhere from 100-160$ cheaper and so I have switched insurance companies and I recommend you avoid BelAir Direct. In the 10 years I have been driving I have received 1 speeding ticket and have been in 1 accident that I was at fault for. Credit checks and this type of treatment should be left with the credit card and bank companies only. Companies that actually lend you money.

After one year with this outfit, I was hit with a 'Loyalty' bonus of 43 Percent INCREASE in my annual auto insurance premium. No explanation was given other than the usual, which I interrupted with a few expletives and hung up. Let's face it, it's a typical tactic of two-bit outfits and there is really only one explanation: their corporate mission statement is to GOUGE as deep and as often as they can.

Belair doubled my cost and expects me to pay $7500 PER YEAR? Belair sends an email stating "we're excited to renew your policy!" Yeah, of course, they are, because they're trying to make almost 10 GRAND off of me for a year's worth of car insurance? Makes me sick to my stomach. Also, after a small fender bender last winter they treated me like an absolute GARBAGE because I refused to go to one of their "trusted mechanics". They straight up harassed me about it over and over. Pro tip: their "trusted mechanic" is a lot where they make you leave your car and then take it to a local shop who will find the cheapest parts. DON'T BE SCAMMED.

Beware, rates went up 40% on most vehicles, even with a very limited accident history (fleet). They said they increased 40% overnight one day. BEWARE!!!

Your friend at first, then watch them JACK THE PRICES UP. I have this year an 8% increase to my home insurance. LAST YEAR, they just... changed my policy because THEY wanted to... lower my flood coverage because they thought my coverage of 10K was too high, so lowered it to 3K ALL WITHOUT MY CONSENT, and didn't give a discount for that. Also just now they wrote me a letter saying THEY think my car deductible should be $1000, not $500. "The winter tire discount has been removed from the above-listed vehicle as it no longer qualifies" ... what? I just spent $1900 on tires and wheels why doesn't it qualify? AND you raised my insurance. P.S.: NO CLAIMS for the home or auto, not 1 in 17 years, and perfect driving record, not even a speeding ticket. Again, they'll be all cozy the first round then annually ding these things to their advantage.

I am in British Columbia. Been driving for 35 years and have made no claims with Belairdirect. Had two vehicles insured: 2017 Ford Escape and 2016 Ford F150. For both last year $1200. This renewal is $1600. I made two rock chip claims and am being told that these rock chip claims are the reason for the increase. The rock chip filling is like $40 each. Which have now cost me $400! This is insane!

First, they wanted to update our claims history (there were none) and our points (again none), then because we had a windshield claim, they downgraded our glass coverage. We had ONE glass claim and they downgraded our coverage because "there have been a lot of claims in your postal code". What tripe. Bye bye Belair, I hope you go broke!

Absolute scam of a company. Despite an absolutely clean record, by moving away to school, not driving to work anymore, and cutting my car usage by over half, my insurance jumped over 100$. Then, because of this outrageous fee, I jumped to Desjardins, which was 80$ a month cheaper, even though it was the exact same insurance bundle. They then charged a 256$ cancellation fee, even though I did not agree to renew after 12 months. To top it all off, the company then took out 200$ more from my account without any authorization to do so. On top of stealing from my account, I was told: “That’s just how we do things across the board.” Stay away from this company