Belairdirect Auto Insurance Reviews

I had a not-at-fault collision on July 29 involving my car and utility trailer. Despite assurances from the claims reporting office that the claim would be settled within a week, I found that Belairdirect is in no hurry to settle a claim. 70 days post-collision, I had received only $45 for ambulance reimbursement. 77 days post-collision, I receive $3100 for my trailer which cost me $5500 for an identical one. What kind of appraisal is this? After 77 days, the storage yard is making more money from storage than I'll get for my trailer. As for my car, they offered me about $5000 less than I thought it was worth. The adjuster told me to get an independent appraisal, which I did. The appraisal showed the value of my car to be $5000 more than Bellair's original offer. After 77 days, their best and final offer is still $2,000 lower than the lowest range of the independent appraisal. I have entered into their progressive complaint procedure, which has done nothing. The only thing this company does efficiently is collect its premiums. Belair is great at making you feel good until you make a claim, only then you'll realize that you are screwed.

I've been a loyal customer for over ten years, paying way more for a policy for years considering I work from home. 10 years and not one missed payment. Had a mishap in September which is 100% my fault however they will not extend the overdue payment for 10 days. Customer service basically said yep... it's the policy... if it is not paid on the repay day your insurance is subject to be cancelled. Nice to see how they treat longtime loyal customers. I have not shopped for auto insurance for over ten years... It is eye-opening the quotes I've been provided! Time to move on, thank you, Belair, I had no idea before this mishap how much money I'd be saving leaving!

Was charged extra for insurance. $315 instead of $265. No big deal, called in, and the answer was that I stopped using the driving app... I haven't used the driving app in 10 months. I proceeded to explain that I haven't used the app in 10 months or so and so the $265 rate is the rate without the discount. Nope. Eventually gave up and told them either I'm getting my old rate back plus a credit for the difference or else I'm switching providers. Let's see what happens.

Since my claim is raised on July 12, 2022, no one is taken responsibility to resolve my claim process.

I have done all tasks on behalf of Belair, I sent the photos of my damaged car, I found the body shop, and I sent the claim estimation, but no one is taking any action to resolve the problem.

The reason is that I traveled to BC and they are not good in BC, even though I bought the out-of-QC premium to be in safe aid still no action is taken.

Thank God that I am safe out of the incident, else who would have paid for my self-treatment where it is my contract?

Totally frustrated.

Never got into a single accident. Not one. Ever. I get one speeding ticket on one bad day. One single $95 dollar speeding ticket, and I get booted. I wasn’t being dangerous, just in a rush on a completely empty road. Absolutely mind-meltingly stupid. These people will throw you under the bus in a heartbeat. Absolutely horrible insurance company. Stay far away.

We have contracted auto insurance 4 months ago. My truck was stolen approximately 3 weeks ago. The process with the insurer is most unfortunate. They never answer emails. The person assigned to us for the process is never available and never returns the calls. Very bad service! I would never recommend this insurance company!

This company never wants to help their clients as what they're advertising. Stalling my claim for a month now. I had an accident last July 15 2022 and now it's already Aug. 15, 2022. I was not at fault the cube van hits my rear passenger side and almost spins my car on Gardiner highway, which could cost our lives, my son and I. I just want to fix the broken window and lights for my car so it would be road worthy and I can go to work safely but the claim representative never answers her phone nor call me back when I leave a message to call me back. So disappointed with this company, they take your money on schedule but try to avoid you when you're in need of help...

Refused to warranty any work done on my car after repair shop fixed it. Told me that was not their responsibiliy and they also told me they reserve the right to use used parts from a salvage yard...

I have never experienced such horrible service! I had a claim and would email my adjuster and NEVER get a response. I finally got an offer for my claim after speaking to someone else and was told I had to return my rental car immediately but I am still waiting for my cheque almost two weeks later!!!

Never ever go with this company. I’ve been waiting for more than 3 weeks for an adjuster to give me a call and explain the situation of my claim.