Belairdirect Auto Insurance Reviews

Unbelievable. Today I called to tell them that I will no longer be driving my car to work. The customer service person readjusted my pending July renewal to reflect this and gave me the new number. It was higher! I said, "Why is the new rate higher than when I drove to work?" She says that my car is at greater risk sitting in West Hamilton in my driveway, than if I drove 25k to work, and that the conversation has been recorded when I said that I would not be driving to work, so I can't change my mind and say otherwise now. Drive to work -higher rates. Don't drive to work -higher rates. Does this make any sense? I'm not making this up.
I'll be pursuing this with a supervisor tomorrow. I've been a 30 year customer with a less than $200 in total claims over that time. House insurance -up 10% every year for the last 4 years, no claims ever in 30 years. I'll be shopping both policies if I can't hear something that makes more sense than what I heard today..

Claim opened July 2016. They still have not fixed my car and its June 2017. I was rear-ended at a stop light causing my head rest air bags to deploy.

They have treated me as if it's my fault someone rear ended me when I was stopped. I've been patiently and calmly waiting for them to resolve this but a year is too long to wait!!!

I pay my policy on time and my policy covers this type of claim.
This is so stressful.

Worst company I've ever dealt with.

They take my money monthly, are keeping my claim open but won't fix my car.
I was rear-ended at a light, air bags deployed , impact caused damage to the back of my car and the person admitted hitting me. Case closed! Not sure why it takes a year to figure that out!! Especially with police reports.

I can't switch insurance companies while a claim is open either!

Please stay away from this company. They have no human compassion. My father passed away - and they were directed from the government to put the pink slips into my Mothers name so we can re-register his vehicle - but NO......they won't, like my family hasn't been through enough....I was going to just keep using them for my mother's car, but as soon as my lawyer get this straigtened out....they can kiss my money GOODBYE....heartless creeps.

So, this is the first time I had insurance on my own. They offered a great rate on my first car, but after it was written off, things went sour very quickly. First of all, it took them a month to sort out my accident claim, which I was not at fault. They only reason the claim was resolved was because I had to do all of the leg work personally. I did 100% of their job just to get my claim taken care of.
Now that I'm up for renewal, I decided to look into other companies, since belairdirect wasn't giving a good rate on my newer, safer vehicle. I was offered a way better rate with way more coverage somewhere else. When I asked Belairdirect if they could lower my rate for loyalty, they told me no. So, long story short, they have very bad customer service, they don't do their jobs, and they're really not there for you. Save yourself the hassle and look elsewhere.

I usually don't post but these clowns are the absolute worst. Terrible, terrible customer service. Don't follow up, assess your records incorrectly and take calls while reviewing your driving and insurance history. Let that last one sink in for a moment. I would strongly recommend taking your business elsewhere. It is not worth saving a couple dollars to be treated like human garbage.

I am going to make this short and to the point - 30% increase in my auto premium since Belairdirect took over CDI. I can't get competent people to answer my questions. They either fired or packaged out the CDI employees. My favourite advisor quit as I was told by one person on the phone because he was too smart and they didn't know how to handle his personality and he was a big part of the sales department. I have to call 3 times to get an answer. No call backs when promised. I pulled my wife's car, her motorcycle along with my truck and motorcycle and my home. I guess this wasn't short and to the point. I was a customer since HSBC owned CDI.

My son has been trying to get insurance for months now. Bellairdirect provided a great quote. So we decided to try and go with them. We sent in an application by mail because they dont offer over the phone service or anyway online. We waited and waited n heard nothing back so we called n spoke with a lady who told us theres parts on the application that were left blank n it was mailed back to us. Hes never had insurance before because this was his first car so yes parts were left blank because it asks for previous insurance company. She said fill it out and send it back and she will activate it right away. So another month goes by and still no word. I call give the reference number she told me to give and the notes are no longer on the file i even had to get permission a 3rd time to be added to his file so i can call on his behalf. It had been almost 3 months and still no insurance. No one there has direct lines so you get no personal reports. Its someone new everytime you call. Ine girl told me to call a broker and offered to give me a number. They dont care for their customers. Now im at the point where if its this hard to get insurance. Whats it going to be like when he actually gets insurance with them.

The worst insurance company in the entire world, hands down. Will take extra money whenever they feel like it, causing you NSF fees and reinstatement fees, not to mention messing with your credit score. These agents get paid to ruin your life. They get away with lying and stealing. And there's nothing you can do about it. Hope I have saved one person from HELL by writing this.