Belairdirect Auto Insurance Reviews

Awful app, awful company, and awful services been with this ridiculous insurance company for more than 5 years, and because the Belairdirect app turned off the automerit function by itself then I was charged 47 dollars from the day it stopped all the way to my next renewal, even I turned on the function by clicking one of the links they sent me afterward, they were still blaming on me to pay for that 47 dollars. Although 47 dollars is nothing, not a big deal. But the company is dumb indeed. This is the first time that was ever happening in 5 years and especially the automerit function was off by itself, not by me physically doing it! Belairdirect blame me who did not check it and insisted that I have to pay the outbalance of 47 dollars.
In fact, I have confirmed with the agent every time when I paid the renewal, I am not going to have the time to check the app or make sure the app is turned on or even turn on the app manually every single time, the agent even replied: "No, you don't have to, just make sure you download it and it worked, then it's all good".
Therefore, if for some reason the app wasn't working or stopped working by itself, the team should have FIND A WAY to contact me or MAKE SURE I am aware of the situation because it's not like I did it on purpose.
Instead of assisting an old customer like myself to solve one simple misunderstanding issue like this, they refused and mentioned "The back office has reviewed and replied it was not from their end, the apps work perfectly fine, so you will have to pay the outbalance of 47 dollars"
REALLY!? if the app is fine, why would the automerit function be turned off by itself, and why would you argue this 47 dollars with a loyal customer, WOW, what a GOOD service with a team that has NO BRAIN, Saying bye to this dumb insurance company never ever recommend to anyone AGAIN!

Bonjour, j’ai été victime d’une compagnie d’assurance,
Ils ont résilié mon contract sans m’envoyer une lettre de résiliation, ils m’ont laissé conduire mon véhicule sans assurance auto et sans m’informer.
j’ai faite un accident en février, une semaine après, je les ai appelé, et à cet moment la que j’ai réalisé que mon assurance était résilié en janvier, un mois exactement avant l’accident.
Le contract a duré 1 mois et une semaine, du fin novembre 2021 jusqu’au début janvier 2022 d’après eux et il a été résilié a cause de non payement. Est ce que à ce moment là je perds mon droit d’être informé ? Bah non. Mais eux ils avait les kilos de ne pas m’informer Ni par courriels ni par téléphone et ni par poste ( d’après eux la lettre a été retournée par poste Canada. Mais meme si c’est le cas, ils devaient la renvoyer ou bien envoyer la lettre par courriel si ils étaient vraiment correcte).
en gros, le contract a été résilié avant l’accident d’après eux bien sûr et comme par hasard j’avais rien reçu, et après avoir fait l’accident, la tolérance au paiement n’est plus disponible lol et le contract s’arrête exactement un mois avant l’accident. qui a duré en tout un mois et une semaine 😅
Quand je les ai appelé, ils n’ont même pas arrivé à raconter la même histoire. Ils ont même pas été d’accord sur la date d’envoi de la lettre de résiliation. Chaque agent raconte son histoire.
je vais pas tout balancer ici, je laisse le reste pour mon avocat au bon endroit.
Je voudrais surtout prévenir tout le monde de faire très gaffe avec ce types de compagnies 😉
J’aurai aimé donné 0 étoiles. Ou bien -5

We requested a quote and they were one of the lowest in the industry but the agent conveniently neglected to warn us of an annual interest rate of 3.39% on monthly payments. We were 2 payments in and checked the billing online to notice the additional interest fee but they refused to reimburse us. We were able to pay off the rest of the term in full and save ourselves the additional fee. Agent on the line claimed monthly interest was industry standard. We don't recall ever having to pay interest for monthly payments but we are rid of it now and got some points on our credit card for the one-time payment too.

It took too long, came early and still not finished in 2 hours. Sales staff barely talked and poor customer service.