Excellent customer service
by Wajeeha A. on May 25, 2022
5 out of 5 stars
Car Insurance Reviews
Belairdirect Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(527 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Accident Forgiveness (5)
Agent/rep attitude (34)
Agent/rep availability (20)
Agent/rep callbacks (16)
Agent/rep knowledge (25)
Agent/rep language skills (5)
App to track driving (3)
Billing/payments (124)
Cancellation experience (83)
Cancellation fee (12)
Claim - adjuster (26)
Claim - denial (4)
Claim - injuries (1)
Claim - not-at-fault (10)
Claim - rental car (32)
Claim - repair shop (49)
Claim - theft (4)
Claim - total loss (4)
Claim - towing (1)
Claim - windshield/glass (12)
Claim payout amount (13)
Claim processing time (38)
Complaints/ombudsman (17)
COVID Handling (4)
Discounts, deals, rewards (24)
Email/message wait time (2)
Insurance Rates, Prices (151)
Late payment fee / NSF (2)
Mobile app experience (3)
New purchase experience (13)
On-hold times/transfers (5)
Online chat (1)
Online quoting (9)
Parking/pausing policy (1)
Phone wait times (11)
Policy changes experience (7)
Policy clarity (4)
Policy coverage (89)
Rates at renewal (18)
Rates competitiveness (16)
Rates for bad drivers (7)
Rates for good drivers (41)
Rates for long-term clients (1)
Rates for second driver (5)
Rates for seniors (5)
Rates for students (1)
Rates for young drivers (4)
Rates in bundle (19)
Renewal experience (7)
Rewards (1)
Roadside Assistance (1)
Trailer/motorhome (1)
Website experience (2)
Car Insurance by Province
Car Insurance by Location
I've had no claims with Belairdirect. So I can't speak to their follow-through. However, the staff through my experiences have been very helpful, polite and easy to work with. I'm knocking on wood and hope to never need to experience the claims side of things but I do have a free accident with them if it occurs.
Overall great experience. Far better than my experience with another company.
Bonjour, j’ai été victime d’une compagnie d’assurance,
Ils ont résilié mon contract sans m’envoyer une lettre de résiliation, ils m’ont laissé conduire mon véhicule sans assurance auto et sans m’informer.
j’ai faite un accident en février, une semaine après, je les ai appelé, et à cet moment la que j’ai réalisé que mon assurance était résilié en janvier, un mois exactement avant l’accident.
Le contract a duré 1 mois et une semaine, du fin novembre 2021 jusqu’au début janvier 2022 d’après eux et il a été résilié a cause de non payement. Est ce que à ce moment là je perds mon droit d’être informé ? Bah non. Mais eux ils avait les kilos de ne pas m’informer Ni par courriels ni par téléphone et ni par poste ( d’après eux la lettre a été retournée par poste Canada. Mais meme si c’est le cas, ils devaient la renvoyer ou bien envoyer la lettre par courriel si ils étaient vraiment correcte).
en gros, le contract a été résilié avant l’accident d’après eux bien sûr et comme par hasard j’avais rien reçu, et après avoir fait l’accident, la tolérance au paiement n’est plus disponible lol et le contract s’arrête exactement un mois avant l’accident. qui a duré en tout un mois et une semaine 😅
Quand je les ai appelé, ils n’ont même pas arrivé à raconter la même histoire. Ils ont même pas été d’accord sur la date d’envoi de la lettre de résiliation. Chaque agent raconte son histoire.
je vais pas tout balancer ici, je laisse le reste pour mon avocat au bon endroit.
Je voudrais surtout prévenir tout le monde de faire très gaffe avec ce types de compagnies 😉
J’aurai aimé donné 0 étoiles. Ou bien -5
Not happy with car insurance reviews for your insurance company? Get a quote across up to 20 Canadian car insurers and make sure that you do not pay too much.
I've only been insured for 1 month, so no claims yet (I'll update my review later if necessary), but I have honestly never had better customer service with ANY company than I've had with BelairDirect so far. The agent I worked with (Mark L) went way above and beyond to get me the best possible rate. I haven't had car insurance since high school (which was a LONG time ago) so to help me get proof of that insurance and lower my rate, he called my grandpa AND my grandpa's insurance company for me. When they wouldn't release the info to him, he hooked up a group call and sat on hold with me (for a long time) and cracked hilarious jokes... and then did it all over again when our call was accidentally dropped! He saved me more than $500 with a fully-stacked plan and undercut every other quote I got by a long shot. I really felt like I was working with a person and not a salesman. Fingers crossed that the claims process is this good!
We requested a quote and they were one of the lowest in the industry but the agent conveniently neglected to warn us of an annual interest rate of 3.39% on monthly payments. We were 2 payments in and checked the billing online to notice the additional interest fee but they refused to reimburse us. We were able to pay off the rest of the term in full and save ourselves the additional fee. Agent on the line claimed monthly interest was industry standard. We don't recall ever having to pay interest for monthly payments but we are rid of it now and got some points on our credit card for the one-time payment too.
It took too long, came early and still not finished in 2 hours. Sales staff barely talked and poor customer service.
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
I was in a bit of a panic as my insurance was running out and I still had my BC plates on. Belair called me back within the hour, and my policy started the next day. Phew! Good service.
I noticed a lot of negative comments here about Belair and they may be true but I have had nothing but good experiences with Belair. Rates are cheaper than I have found. 2017 terrain and 2007 silverado at about $200 a month are cheap. My wife had an accident about a month ago a truck rear-ended her and totalled the car. They worked hard and quickly to get everything done. Thanks
I had liability only, another driver hit me, and their insurance company declared my vehicle a total loss and gave me a small payout. Now I don't have a vehicle, so I called Belairdirect to cancel my liability insurance. Their agent couldn't tell me exactly what the cancellation fee, said it was small ("around $20"), and said there might not be any fee since the cancellation reason was a total loss. I calculated it and the fee amounts to 10% of the payment for the remaining time, $39.20 in my case.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
A representative was so professional and knowledgeable that I not only reinstated my insurance but also change my mind of switching over my insurance company for better rates upon my renewal. Thank you for working with the customer's needs and helping me to get back on the road with very good coverage.
Very impressed with the quick response. Ian & Julian were both efficient and personable. Ian as a knowledgeable professional had fixed the problem for me in no time. Found the best deal! Overall great experience.