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Belairdirect Auto Insurance Reviews

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(527 reviews)
Belairdirect
1.8 out of 5 stars:

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Bad costumer service

by SAM on Oct 16, 2023
1 out of 5 stars

The costumer service seems completely lost in their own system. The system always seems down and not working. Don't trust the quotes offered online, when its time to confirm it, it will go up at least 30%. Very bad experience on my end.

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Horrible customer service with ridiculous red tape

by Diversions on Sep 29, 2023
1 out of 5 stars

I would never recommend belairdirect to anyone looking for insurance. I wanted to cancel my auto renewal which went from $1400 to $2400 a year. But 12:01 on the renewal date was early this morning so they want to charge me $256.00 to cancel a policy I did not renew. Hard to believe that an insurance company we have had for years, no moving violations and no accidents could actually almost double our insurance renewal and then without our consent [or payment] renew it and then have the audacity to change us for a cancellation roughly 12 hours after the effective date. We will be changing our home insurance a week before our due date to ensure we have nothing more to do with them.

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Great customer service and lowest price I came across

by Joshua Reid on Sep 26, 2023
5 out of 5 stars

I had a great experience with agent, he worked hard to get me the best deal and helped to met my schedule and need! He explained things perfectly aswell and I got a great deal!

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

NEVER GO WITH BELAIRDIRECT

by Dynofun on Jul 15, 2023
1 out of 5 stars

YOU WILL BE INFLUENCED BY THEIR SALES REPRESENTATIVES TO REGISTER WITH THEIR SERVICES as they might be a little bit more competitive prices than other auto insurances. This is what has happened to me. I regret it big times for not viewing the reviews here. I offer pre-authorized payments 6 weeks prior to the end of my auto insurance. I contact the customer representatives 3 times and I declared to them that I do not wish to renew my auto insurance. They ignored me and they kept withdrawing their monthly payment from my bank account. So the last month, I contact my bank and put a STOP payment. Belairdirect has charged me $40 banking fees plus taxes. Now I am escalating this issue to the consumer alert at CTV NEWS. It is probably the worst auto insurance in the country! All they care about is obtaining your money.

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Pleasant Signup Experience

by Timotheux on Jul 14, 2023
5 out of 5 stars

My signup experience was pleasant and the lady that attended to me was patient and very helpful.

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2 months for a small dent in the door.

by Neveragain on Jul 13, 2023
1 out of 5 stars

No communication with the client and liars about when it will be finished. Won't even tell me where the car is. I am so discouraged about the whole process.

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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

Terrible insurance company

by Roach on Jul 6, 2023
1 out of 5 stars

My husband's car was vandalized in the parking lot almost 3 weeks ago we have no car and they told us that their appraiser team was a week behind then told us on Thursday, June 29 or Friday, June 30 that an appraiser will be going to our shop on Tuesday, July 4th but now spoke to my husband today and told him that an appraiser was just signed to us. If you’re looking for an insurance company do not come to this one!

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Poor Service

by Lynchen Nepomuceno on May 15, 2023
1 out of 5 stars

I tried to follow up on my application or the policy but it took me how many weeks to get an update. They don’t care about the application and they let their customer hang. Very poor service and communication

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Terrible Customer service experience.

by Robby on May 13, 2023
1 out of 5 stars

I was talking to an agent named Chander and was treated poorly by him. I was inquiring about my insurance renewal and he told me that inflation affects rates but I said, we the customers are also affected by inflation but how can you, Belair, help us with it? He said he didn’t appreciate talking to me. I think that it is valid for customers to ask questions out of curiosity but maybe due to the lack of his knowledge or training, he could not provide me with a sufficient answer. I was very disappointed and hung up immediately. This isn’t the first time this is happening. I’ve dealt with this many times and it surprises me because I have multi-car and home insurance and have been with Belair for 4-5 years. There are so many gaps in the service they provide to customers, sometimes that the calls last for about 2 hours because they don’t know what to do.

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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Roadside assistance seems affordable but is a lie.

by Painfully left aside on Feb 6, 2023
3 out of 5 stars

THIS IS FALSE ADVERTISING!
THEIR ROADSIDE ASSISTANCE ADVERTISING IS UNTRUE.
It took from Noon until 9:51 p.m. for them to even acknowledge and accept the request for roadside assistance. In that time another company showed up within ten minutes and towed the vehicle within another eleven minutes. In this weather, leaving someone stranded in a precarious situation is not an acceptable practice. Belair Direct is an insurance company that could have easily dipped into a larger pool of accepted roadside care trucks for just a small increase in outlay $$. They chose not to. Unacceptable.

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