Car Insurance Reviews
Belairdirect Auto Insurance Reviews
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(529 reviews)
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Accident Forgiveness (5)
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Been with Belair for 5 years. This past summer 2018 I had a comprehensive claim as I was hit by a flying tire from another driver, who got charged $5000 in damage to my new 2017 Ram truck. The insurance was handled by Intact, who is the underwriter for Belairdirect. Firstly, they tried delaying the process because of a $5 per day difference in towing company charges for storage. Finally, I intervened and got that settled because they wanted to sue the towing company while my truck was in their compound and not at the dealer getting fixed, which could take weeks in the court system. After that, they were great (Intact Adjuster) and fixed my vehicle, no problems. Come Renewal of all things, they hiked my rates up by 30% and even though I still had a 22% discount using their automerit program, it was a huge increase. I called with my concerns of the rate hike even though I wasn't at fault but still had a claim. They offered a further 5% for my wife if she used automerit. I said ok, no problem. The guy on the phone was courteous and helpful and said he would get that done. A week later I get a letter telling me my wife doesn't qualify for the automerit program and rates won't change. I then called Cooperators Group and was offered a rate 35% less than Belair, and I told them I had the claim etc, they did a background check to verify and still honoured the rate $600 less than Belairdirect. Suffice to say, I cancelled my renewal with Belairdirect. Any claim and they hike the rates up on you. And I should say they didn't hike the rate up on my Ram truck that had the claim, they just applied it to my older 2012 Camry! Trying to say the claim wasn't due to the truck.
We have been using BelairDirect auto insurance for about 15 years and can say pretty satisfied with their service and pricing. Their accident forgiveness is fantastic. Despite two major accidents, our rates stayed steady and slowly dropped. Some people are impressed with how low our rates been going. Having a big company with their vast resources available in case something wrong is assuring. At times we had to negotiate the rate and ask for ways to save. Agents were always courteous and helpful for the most part. I wished to get home insurance with them but their rates were high despite being a long time customer.
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As a satisfied client, I shall remain with Belairdirect in the foreseeable future, because of its competitive premium rates on both auto and home insurance, as well as for the quality of service this company has provided, especially with regard to the residential claim I had to make after severe storm-damage to the roof of my property.
I had recently hit a deer with my Mercedes causing hood damage to a mint condition Benz. The claim process was easy and insightful from a very good representative. Fix Auto did a great job in restoring the car. It now looks pristine again---overall very satisfied
This company could not have been more helpful from claim to completion of the work. A rental was offered (not needed), a company rep contacted me, repairs were arranged, done magnificently,
I paid my deductible, and that was that. What more could anyone expect?
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Took a little long, but everything worked out fine at the end. Rental car experience was excellent
It was dealt with, but the experience was bad. They made dealing with this somewhat of a hassle. Why should I beg to get help? They really gave me no assurance. Like I said, it was dealt with, wasn’t the best outcome but I am satisfied
I recently had a car accident, my first one in 35 years of driving. I was nervous that I would get the runaround, but the experience was awesome! I was contacted quickly and was kept informed about the claim. I had heard horror stories about the body shops used by insurance companies, but this one Bellaire uses - Assured Collision in Ajax was great - quick, friendly, and did a great job! I am so pleased with the whole experience. It's not often these days when customer service means something good. Kudos to Bellaire and Assured for their great customer service. Much appreciated to feel like you matter.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
... I am done with these idiots ( sorry for my language ). They are nothing but time wasters. Used to be a very happy client in QC with BelAir but when I moved to ON, I noticed they were more expensive. Ok, no hard feelings. I tried the following years again and we never got back together. On the weekend I went on their website and, whoops, they were $ 1,000 lower than my present insurer. So I called just to be on the safe side and all of a sudden the price goes up by $ 500. Still cheaper but I do not like to be screwed around. Living in Brampton, ON is already punishment enough from these insurance thieves. Anyway - NEVER EVER will I deal with BelairDirect.
I was treated like a king. Great service. I was well informed by email while my car was being repaired. And the rental car arrangements were smoothly handled. Seamless and accommodating.