Belairdirect Auto Insurance Reviews

Terrible customer service. I would never recommend this ditch pig company to anyone. Spend the extra $10-20/mth to deal with a real agent and at real insurance company.

After 5 years payment to Belair at the time of Renewal I would expect to see the rate going down because of no accident ,no fine and no claim !
BE Lier increase my car insurance more than 30% !!!!
one customer said :I’d guess, someone has to pay for people who get into accidents on the road, and that someone is You, not Belair.

I wish I could give them a 0 star rating.
Everyone that is so happy with their insurance, just wait till you have a claim. For an accident that wasn't even my fault (someone ran a red light) I had originally thought everything was going to be easy our first insurance adjuster was fantastic everything was moving along. And a few weeks in she quit. (I Wonder why) We were assigned a new adjuster who to say was (is) incompetent is an understatement. Not sending proper documentation, saying he never received paper work when it was sent so many times. It's at the point now that we are faxing the documents daily, the same ones over and over again. Because it's been 10 months. He was caught in lies with our chiropractor and physiotherapist. Saying he never received paper work, when she had called 20 minutes prior and talked to another person who said yes all the paper work has been documented and is in the file, blatantly 20 minutes later he said no it wasn't there. It wasn't until she said well that's funny because i talked to so and so 20 minutes ago and says its in the file on the computer. They also got told the cheque was in the mail. A month later, no cheque still. Never returns calls, it literaly takes weeks and weeks of calling and leaving voicemails, and talking to other representatives to get this guy to do his job. This is just the short jist of the run around Belair has been giving me. I wish I could be this incompetent at my profession and still maintain a job. The only reason I haven't cancelled yet is because i cannot afford the cancellation fee since I've had to pay out of pocket for all treatments from this car accident. This is how they treat a 10 year customer.

Side note i moved across the town ( same town outside the GTA) and my insurance went up 92 dollars a month. For the same insurance policy I still drive to the same place of employment the car is still parked in a private driveway. Another person who lives in the house is with another company and insurance didn't move a penny. Talk about a scam.

November 1st Belair is being cancelled in this house.

They sale supplementary product with bold face lie and false information, not informing you of your own obligation, had a complaint going with them for over 2 weeks never heard back from them, the person in charge of my file was never available and never returned calls. I went to settle the claim side and warned them if they charged me of the extra bogus protection I would cancel my home insurance with them and go elsewhere, and surprise surprise they did charge me for it so I cancelled my home insurance went with Desjardins better protection at a better price, and a more courteous service.

Speaking of which Belairdirect as ZERO respect for the LGBT community, total disrespect, misgendering and dissmisiveness by their staff, really not impressed, not doing business with them in the future that's for sure.

Worst company. Truck got stolen 3 months ago, have not received my money. They are criminals. Do not go with Belair. Worst company out there. I do not want this to happen to anyone else, please do not go with bel air

Stay away from belair direct. They are extremely over priced. They change your renewal date without notifying you (because I made a switch on a vehicle), the cancellation fee is huge and they cannot even explain how they calculate the penalty. And when asking to speak to a supervisor, we were told she was too busy and would call us back at her earliest convenience (4 days later). Horrible service and way overpriced product!

Put in for a quote through Kanetix, when I phoned to set up a policy I got a whole new story from Belairdirect, they wanted to change around the policy and up went the price. If they won't even be honest at the quote stage I can only imagine how they would be if I had a claim.