Belairdirect Auto Insurance Reviews

Never got into a single accident. Not one. Ever. I get one speeding ticket on one bad day. One single $95 dollar speeding ticket, and I get booted. I wasn’t being dangerous, just in a rush on a completely empty road. Absolutely mind-meltingly stupid. These people will throw you under the bus in a heartbeat. Absolutely horrible insurance company. Stay far away.

Awful app, awful company, and awful services been with this ridiculous insurance company for more than 5 years, and because the Belairdirect app turned off the automerit function by itself then I was charged 47 dollars from the day it stopped all the way to my next renewal, even I turned on the function by clicking one of the links they sent me afterward, they were still blaming on me to pay for that 47 dollars. Although 47 dollars is nothing, not a big deal. But the company is dumb indeed. This is the first time that was ever happening in 5 years and especially the automerit function was off by itself, not by me physically doing it! Belairdirect blame me who did not check it and insisted that I have to pay the outbalance of 47 dollars.
In fact, I have confirmed with the agent every time when I paid the renewal, I am not going to have the time to check the app or make sure the app is turned on or even turn on the app manually every single time, the agent even replied: "No, you don't have to, just make sure you download it and it worked, then it's all good".
Therefore, if for some reason the app wasn't working or stopped working by itself, the team should have FIND A WAY to contact me or MAKE SURE I am aware of the situation because it's not like I did it on purpose.
Instead of assisting an old customer like myself to solve one simple misunderstanding issue like this, they refused and mentioned "The back office has reviewed and replied it was not from their end, the apps work perfectly fine, so you will have to pay the outbalance of 47 dollars"
REALLY!? if the app is fine, why would the automerit function be turned off by itself, and why would you argue this 47 dollars with a loyal customer, WOW, what a GOOD service with a team that has NO BRAIN, Saying bye to this dumb insurance company never ever recommend to anyone AGAIN!

We have contracted auto insurance 4 months ago. My truck was stolen approximately 3 weeks ago. The process with the insurer is most unfortunate. They never answer emails. The person assigned to us for the process is never available and never returns the calls. Very bad service! I would never recommend this insurance company!

This company never wants to help their clients as what they're advertising. Stalling my claim for a month now. I had an accident last July 15 2022 and now it's already Aug. 15, 2022. I was not at fault the cube van hits my rear passenger side and almost spins my car on Gardiner highway, which could cost our lives, my son and I. I just want to fix the broken window and lights for my car so it would be road worthy and I can go to work safely but the claim representative never answers her phone nor call me back when I leave a message to call me back. So disappointed with this company, they take your money on schedule but try to avoid you when you're in need of help...

Refused to warranty any work done on my car after repair shop fixed it. Told me that was not their responsibiliy and they also told me they reserve the right to use used parts from a salvage yard...

I have never experienced such horrible service! I had a claim and would email my adjuster and NEVER get a response. I finally got an offer for my claim after speaking to someone else and was told I had to return my rental car immediately but I am still waiting for my cheque almost two weeks later!!!

Never ever go with this company. I’ve been waiting for more than 3 weeks for an adjuster to give me a call and explain the situation of my claim.

Belairdirect isn't concerned when the car is stolen.

I was told by Katylyn Enterprise Car will reach out to me yesterday about the rental car, which didn't happen. Later in the evening another agent Ibrahim told me I have to reach out to them and that's when he shared the no with me.

I reach out to Enterprise car Brampton and they say they do not have a car till Monday next week. What am I supposed to do? How will I run my errands, drop and pick up my daughter from camp? Does all become my problem now?

The agent on the call told me I have a maximum limit of $ 45 per day if I rent a car directly, what cars do you get in $ 45 nowadays...

I managed to find someone at the airport with a car finally but was quoted a much higher rate, who will pay the difference in the amount? I want a solution to the problem? I don't have the time to speak to the call center every time and not get any answers... They only say wait for the adjuster to call you, we can't do anything...

Ridiculous service... Very bad for someone who is already in trouble. No one is bothered to call you to see if you have a replacement car if your claim getting passed.

I have an ongoing Auto claim from March that is yet to be resolved. Getting information from the claims adjuster is a big hustle and every time I call they say he will call me back. It's been 3 months and I haven't heard from him.

I have an existing not-at-fault claim and the damage is very minor but several months after the accident, the estimate is still being processed. When they withdraw money from your account, they are either on time or a few days early. Stay away from this insurance company.