Belairdirect Auto Insurance Reviews

I get different information every time I call. Now I'm out $200 because I tried to cancel my policy within the renewal period and they took my money anyway and every time I call, they have no idea what I'm talking about. BEWARE.

Do not get this insurance! In the recent hailstorm that hit Calgary this June 2020, I was if not first one from the first people that started the claim, the rain was still falling, all the neighbors couldn't believe what was going on and I did my claim right away. Well, today July 7th my car is just going to start getting fix, all my neighbors cars are fixed or claims settled. We have the worst adjuster we had ever dealt with. She never called us, we had to do the entire process by ourselves, she is useless, to the full extent of the word!!! We had to follow up with the entire process, she never called weeks pass and we never hear from her. Every time I had to call the tow company, to get a rental, to tow it to the other repair facility, and so for. Having this adjuster and nothing is the same! In July 2nd we called the call-center to ask about what was going to happen to our rental (because the adjuster didn't do her job at all and nothing was getting done! We did all the calls and followed up, thanks to us the car is getting fix, not the useless adjuster) that 10,000 claims were made is not an excuse, other insurers did by far a better job than this 3 people together. Worst customer service ever. SO in the call center, the lady said "Don't worry honey, I have been doing this for 25 years, I will extend your rental 1 more week. Then the next day at about 4 pm someone called and left a message saying that our rental has to turn back, it was Friday 4 pm, after listening to this we tried to call back but all adjusters were gone. So Monday we called and spoke to our adjuster she was a useless sound like a broken record with no listening skills at all. So we asked to talk to the Manager, he listened and understood that they made a mistake but didn't want to take responsibility for it, what kind of manager do that. Zero management skills at all. So we did return the rental today Monday and had to pay for 2 days out of our pockets for a CALL CENTER REPRESENTATIVE MISTAKE and a useless adjuster and a manager that all she knows to say is "yes, they need some coaching" of course they do and in the meantime, it is costing me money and finally a rude, unprofessional, manager with zero skills! I Can't wait to switch insurance. Get a real insurance company, not this joke.

Not only did talk all nice and make it sound like I was saving money using them, they cancelled my policy after just one month after reviewing my past driving history rather than reviewing it at the time of purchase. Instead of refunding my money back to me, they held on to it and kept giving excuses as to how they were going to process the refund. They will take your money, but not refund it in the same matter. They never owned up to the mistakes they made, instead tried to turn around and say I was not being honest with them. Then they tried to ask for more money in order for me to continue having valid insurance. They are complete crooks. They should be put out of service after being sued in a class-action lawsuit. In a pandemic and a time of crisis, they continue to steal money from hard-working consumers...

The worst insurance company. Horrible customer service, they spelled my name wrong on the pink slip. Requested another pink slip with a correct name. Never got it. Overcharged by $19 for not apparently not downloading the app. But I hate it downloaded, so I called and asked why this is happening they said that I needed to redownload it. So I did and registered all my information AGAIN and was still overcharged the next two months AGAIN by $19. Go with anyone else...

Worst customer service ever! If you ever have to file a claim, you’d have to quit your job just to make sure anything is done right. It took for almost 3 months for my claim to be resolved. And in the end, I was paid a fraction of my car’s value. I would give them a 0 star if I can.

I have been with Bellair for 4 months now and have had issues with every single billing cycle so far. My insurance was signed at $335 monthly, and every month I have been charged a higher fee for a reason that cannot be explained apparently! This month they tried to charge me twice! I always pay my bills on time so there is no reason for this or any confusion. Another thing was this month I was billed on the 8th when every other month I’ve been billed on the 19th. I do not like that they have access to my account like so to just charge to my card without my permission.

I was a customer for 4 months, called to make a claim and was informed that my insurance was cancelled. Upon further investigation I was able to find out that they sent a registered letter, I had never received such a letter. I contacted Belair Direct to see if they could tell me who signed for the letter but they would not disclose the information and just stated that since they did not receive the registered letter as being returned to the sender that it was received by the correct party. Be warned they will cancel you at any time with no communication and you will may be left without a vehicle and zero compensation.

I've been with Belair for a few years. No accidents no claims and I at first loved the customer service. Twice I accidentally went NSF. Completely my fault. Last month I noticed my insurance wasn't taken out the date it normally is, but being a weekend I wasn't too worried. I called to make sure everything was good. The agent said oh no your payments come out two days after the date you think it is supposed to ( they said the 12th, I thought the 10th as my policy stated) so here I think, this month is fine! I had unexpected expenses and my pay was going in on the 12th. I thought, no big deal they just confirmed last month my payments come out on the 12th! On the 11th, yesterday they tried to take money out and went NSF. So I call this morning and told one, the last agent I spoke to was wrong. It was the 10th, two this is my fourth non-payment ( which if it was consistent back to back, I get it, but over the span of several years you are still counting?) and they will not reinstate my period. No option to pay a reinstate and NSF fee on top of my monthly payment. My payment wouldn't have gone NSF if i wasn't told incorrect information by their staff! The response was the non-payment is not seen in their system yet and to call back next week so they can “ look into it” and see if they can make an exception. Belair won't take money out from a credit card, won't confirm the correct dates payments are taken out. Your strike count gets added no matter how long you are in standing. And now I'm penalized for the employee's error? Reading the other comments I'm now worried i won't even be able to afford the cancellation fee! Talk about merry Christmas.

If would be less value than one star I would give that... A. It has been 2.5 months that I suffered a loss and Belairdirect is putting me through HELL! B. They even treated and considered me a criminal to one point and then they apologized about that. C. The worst experience in my 54 years of life and hope wish and pray that no one goes through what I am going through with BELAIRDIRECT!!! They are ruthless, heartless and do not give a damn about you or your claim.

Unhappy with the news today. Got an email this morning about an "updated policy". Because my app on the phone to monitor my driving habits was not used in over 30 days, my account was cancelled, and all the discount associated with it. 6 months of good driving data, disappeared.
Had a discount of $~45 per month after I've been using this Automerit App, and now the monthly has increased by $90.

Talking to them over the phone, they say that the premium is something about making up the difference since I have pre-payments going on for the term. I thought this discount would be permanent, but no luck. Now I have to be monitored for another 6 months.