Belairdirect Auto Insurance Reviews

A driver rear-ended my car in September last year resulting in fairly minor damage. The claims process with Belair seemed smooth and friendly at first. The only issues were the website and mobile app often returning an error message or no info on my claim, but I was able to get help over the phone.
It's now January and I'm still waiting for my car to be fixed. I had the last update in November when the body shop called me to confirm I want to move forward and have them order the parts. Since then I've been waiting for them to call me back, and nothing. I called them myself today and found out they'd got an update from Belair in December claiming I'd decided to take the car somewhere else, and so they cancelled the whole order. I never did that though so now I'm waiting on Belair, who I can't get through to by phone, to explain to me what's happened. Meanwhile luckily at least the body shop says they'll restart the process to order the parts to help me out. I am extremely frustrated at this point.

No one responds, either by email or phone. I have waited over two hours to talk with someone but no answer. Emails are not responded to. Take your business elsewhere where real people deal with you.

I submitted a claim to repair a slight fender bender with my car.
This was easy to do online.
And Belair responded quickly.
But to activate the repair process, Belair insisted that my vehicle must be purged of license plates and any personal possessions.
The agent that I waited 2 hours to speak to had not taken 1 minute to read the police report which suggested that the damages were restricted to a cracked fender which might cost $2500 to repair.
The agent, without looking at a single photo, kept telling me that the car was a "write off" and she was insistent that the car should be towed at their expense to their own graveyard facility and written off.
Doubtless, she has never heard of the felonious nature of "bad faith" laws.
I will keep this notification anonymous until Belair has written off this vehicle and then I will pay for the trivial repairs and launch my legal action.
I waited two hours to speak to their Bolivian call center before I got through. These are two hours of my life which I will never get back!
The Belair agent kept filling me with doom and gloom.
The entire experience was a nightmare.
I dread the worst in their final report.
Any car can be repaired!
That is the reason we buy insurance.
The overestimation of repair costs in Belair's ceaseless quest to write vehicles off will likely land this agent with a $100,000 fine...
Avoid this corrupt enterprise at all costs!
A single scratch on your Mercedes will cost you the entire value of the car.
That assumes you have the patience to wait 2 hours to speak to the part-time casual staff in their Bolivian call center.
In times of crisis, we count on insurers to diminish anxiety not to manufacture it.

One month ago deer damage the car. Belairedirect Canada takes a week to figure out what they were going to do. Another week to get it to the shop for repairs where it sits for nearly two weeks. Why you ask is it sitting? No parts? Too Busy? Buried in the snow? Nope, none of those. The claims adjuster hasn't contacted them to let them know to fix it! THE BALL DROPPED BIG TIME! I only found out when the repair shop called me to ask why the car was at their shop.
Let the fun continue, I call Belairedirect Canada and sit on the line with their claims department not answering the phone "for EVER"! Give up and call the regular folks and get a very nice lady who understood my frustration (there is a really nice place reserved for her in heaven) and helped me get in touch with the less than effective claims adjuster.
Meanwhile, nearly a month has passed since the deer passed and the vehicle is exactly as it was when that happened. Poor Bambi.
Not sure if I can draw any company-wide conclusions, but I can say I hope your experience is better. Good luck
If it were not for the nice lady in the regular customer service I would rate my experience as negative.

If I can give them negative 5 stars I would. They don’t return phone calls, left 8 messages within 2 months for a manager to resolve the claim, still no reply from anyone from Bellair direct. DO NOT GET INSURANCE from this company. Worst service!

My vehicle was stolen in Dec 2018 and up until now, Belair has refused to settle my claim. It has been 3 years and I am still making car finance payments for a car that was stolen in 2018. Belairdirect will much rather have their lawyers drag the claim and frustrate you instead of settling your claim, clearly, that's their business model. They use what appears to be a good insurance cost to draw you in when in fact they have no intentions to cover you if something happens, and then they have ridiculous cancellation fees. Stay away

In my experience I will never recommend them to anyone, on my renewal policy I got a good quote from NB and when I choose to process with them they said we are the same company and the guy who I called to process my policy decides to update NB quote comparing to Belairdirect. Thanks God, I got a good one from a different company and I choose to process with them

THEY CHARGE A HUGE CANCELLATION FEE and they won't tell you about it when you sign up. I asked them how cancellation works and they completely omitted the conversation about the cancellation fee. You shouldn't choose Belairdirect if you plan on insuring your car for less than a year.

Stay away from this company!
Always giving high rate than the average market!