Poor customer service
by Star on Sep 21, 2020
1 out of 5 stars
Car Insurance Reviews
Desjardins Insurance Auto Insurance Reviews
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(267 reviews)
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They increased my insurance by 60$ per month and didn't bother to let me know about that more than by mail. Unfortunately, I got this letter late and didn't cancel on time. I got a much better offer in a different company and I called my agent to ask about the penalty charge. She told me that it is going to be a 90% penalty charge and I based my decision on this information. What actually happened? well, they charged me 152%!!! When I called about that, she told me that they don't know the penalty charge amount in advance, although she told me 90%! She changed her answer every time and on most of my questions, the answer was "I don't know", she was very unprofessional and I still haven't got my money back! Agents are unprofessional and won't help you with anything! They just want to take your money, they don't even care that there is a global pandemic going on and they will still charge you an extreme amount of penalty! Don't rely on them!
Absolutely terrible customer service screwed me over twice and wouldn’t even take responsibility or fix it. Instead of trying to fix it they just cancel your policy. I’ve dealt with nothing but ignorance from them to. Will not ever recommend it.
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This is the worst company to get information about your billing amounts and cancellation information. No one can explain how these are calculated, agent, billing department or their complaint department. They like passing you I think in the hopes you go away. Their premiums are atrocious we have saved over $2000 by switching to another carrier.
This gentleman was absolutely amazing, so friendly and very helpful. Very knowledgeable as well. He went above and beyond for me as well as getting a decently priced quote. He also explained how things worked for me and how to do certain things if need be, extremely helpful especially to younger people who are new to this. Ross from Dejardin ( in Calgary ) was absolutely amazing.
The agents were very kind and great people to work with on my auto insurance! They provided optimal advice on whether you go with them or not and have positive attitudes. Would highly recommend their service. They made my auto insurance experience at Dejardins enjoyable! They were very patient, informative, gave me a better price and they have an auto program to give you a discount as well, thank you so much!
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Very reliable car insurance, I recently had my car hit in a parking lot and the insurance was very attentive in processing the data and the whole process was favorable and efficient, they recommended an excellent shop and my car is like new. Very satisfied, and so I can recommend Desjardins as an excellent car insurance company.
After struggling with other insurance companies. Desjardins returned my email instantly. They got me a great quote with in an hour. And then had evening settled with in 2 hours. I highly recommend this company.
I’m a customer with Desjardins for 3 years, and I’m very happy, the agent who helped me with my policy was super professional helpful and nice. Just wanted to share my experience for someone who is looking for insurance company.
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I just got car insurance with Desjardins and the lady that helped me was just fabulous it went so smooth very easy, and she seemed very knowledgeable it was overall an exceptional experience I'm so grateful for the service I received.
Desjardins have poor customer service. They don't train employees properly. For instance, they will give you a quote charging $130, and then they will charge $160 without even informing the user. Then charge money from another person's account without even informing. I think the customer service agent doesn't even understand English. I got a quote for $175 and now they started charging $300 without giving any notice. I just wish they would have spent a little to provide service to the customer instead of just thinking about profit.