Desjardins Insurance Auto Insurance Reviews

I hit a deer 4 months ago, they send you to multiple suppliers stall and delay, never respond to messages. I finally took it into a body shop I choose they won't respond to them either. If you're with the Desjardins, cancel and go elsewhere before you have a claim and if you're shopping around keep looking price might be good coverage certainly isn't.

My car got stolen and turned out to be a write-off.
The claim advisor I was dealing with was not helpful nor on my side for things.
She would only EMAIL me after hours and would not return or answer any of my calls or questions.
Then they go on to quote my car low as can be and then tell me I can only use their two websites as comparables and denied most of my findings.
They did not make a stressful situation easier.
Customer service was great to deal with however the claims advisor and adjuster were a huge disappointment.
Communication is key. I never missed one payment for the 3 yrs I was insured with this company & in the end, they lost a loyal customer.

La pire assurance dans tout le Quebec, de tout point de vue:
1- prix très élevé
2- service super nul, moins que zéro
3- Manipulateur
4- Jamais du côté du client quand il s’agit de payer
La plus mauvaise expérience jamais vécue !!!!!
A ne jamais conseiller

After a no-fault accident, things went really well to the point where the body shop manager was surprised how well it was going as they were going to repair my car.
There was quite a delay due to parts not coming in and once repaired they realized that the harness wires had burned through and decided to write the car off.
That's where things started to unravel and it would take a couple of pages to explain what went on after that point.
Our claims advisor was nowhere to be found, nobody in the company knew where she was and why she wasn't getting back to us. When I talked to maybe the 10th person over a week's time, she tried to find out what happened to her claims advisor by contacting the claims advisors manager but could not get a hold of them either.
I found a number with DesJardins that was your last straw phone number that looks into the situation and tries to help you. Had to leave a message there also and no one ever got back to me.
I believe people working from home is a huge part of this problem but this company is so unorganized it's very hard to believe any company can run like this.
I am retired so the time is there to make at least 20 phone calls over a two-week timeframe and still no answers. Imagine somebody that is working full-time and has a busy life, the nightmare would be much worse than what I have now through.

They’ll increase your insurance every year they don’t care about your clean driving records they’ll always increase. 3 year with them paid over 15 thousand dollars for nothing.

I was in the hospital to come out and need to cancel insurance for a month. After being a loyal customer for nearly 6 years and paying a ridiculous amount because I had no other choice this company made 60k off me. When it finally went down I end up in the hospital for a month to be told it would take a month to get back to me to reinstate insurance. Every other time I needed something from them it was super fast and I was treated well. Now I’m told there’s a new law or rule that it takes a month. Not only was I told now I would pay a year upfront and no longer monthly. But my insurance that was 300$ a month would now be 18k a year and they couldn’t help me. Awful service awful company thieves and liars. I hope they go bankrupt ruining everyone’s lives, now the highest paying job I got in my life that requires a car I now have to quit thanks to a lot of ruined people's lives and making them have to work for minimum wage for the rest of their lives...

1 star is too generous
I got rare ended by a driver when I waiting for the red light, after the accident I hear sound when I drive, I took it to the shop and they found a broken piece. Insurance sent an adjuster to check, the advisor never reply emails and calls. 3 days later I received a 900 dollars chequeen with no explanation of what is covered to repair.
I called and again can't get hold of the advisor that was assigned to my case.
They told me the sound was caused by a previous accident which is not covered. I told them I have no previous accident hitting from that back. They then change the word to insurance does not cover rust damage.
I told them that the broken piece is the result of this collision it should be covered.
The guy was really rude and he said he is a manager. Finally, after 3 weeks of waiting someone gets back to me in such a rude manner...
I am so done with them.

Desjardin (via its Certas Home and Auto Insurance company) Customer Service and Claims Adjusters are a joke, especially if you are a third-party victim from one of their retard drivers - which happened to us in this case. The representative who was supposed to help us, Zain, was a total joke as well. He was very unresponsive and utterly useless. Zero no reasons why this dude even has a job here since he clearly fails at it - making Desjardin already look worse than it already is currently.
Similar to other reviewers, they noted our car is a total loss after it was hit by one of their idiot driver clients who does not know how to drive in the winter in Alberta.
They came back to us with a poor valuation of our vehicle. The comparables they used were all super high mileage, not the same specs, nor looked taken care of either. Moreover, Desjardin was supposed to provide us with a car rental, which never happened via Enterprise as the provider couldn't give us a car due to a shortage in Calgary, AB. When we called Desjardin, they said it was our responsibility to call around other Enterprises in the city for a vehicle. The funny part, however, is that they already knew full well about the Enterprises' lack of rental vehicles situation as per our e-mail dealings with Zain. The guy just literally didn't want to call around and be responsible for overseeing the matter.
Essentially, they left us with no car rental, a poor buy-out appraisal for our lost car, and my fiancee who needs to seek medical treatment for her back and neck pain. While the description above applies to the vehicle property side, we are definitely hiring a lawyer for the medical claim settlement as this entire situation is terrible. I cannot imagine how their actual paying clients put up with this poor service and care. What a horrendous insurance provider. This provider seriously needs major reform, as well as employee retraining or removal of members who are obviously detrimental to its business and values - assuming it actually has values beyond profit realizations.

After five years of taking my money, here I came to a conclusion that if I knew how careless and unprofessional they were would never have spent a penny of my own to buy their service. What if your claim advisor never answers a phone during business hours, what if you had an accident and never was offered a rental car, and what if you had an injury but it takes weeks to get medical assistance.
Please if you are considering buying insurance go somewhere else.

They told me my cancellation fees were gonna be $364 yesterday and today in one day it went up... Now I have to pay 394... When I asked how do they calculate that - no explanation! 3 different agents... One of them - Chinese agent started shouting and swearing and being rude... No sense of customer relation and treatment... Bastard company! Don't deal with them... I hope due to this review they lose a lot of money...