Aviva Home Insurance Reviews

Had the same provider for many years, no claims in over 30 years. They quit covering our area. Agent covered us with Aviva… nightmare experience, a year in received notice they were cancelling our coverage (one-month notice).

I think they did us a favor, having read these reviews… I would hate to see what the experience would be if we needed support!!

Worst place to buy insurance. They want your money but when you need to make changes they will cancel your insurance without giving you options.

Avoid this company! I can't believe how unprofessional and greedy this company has been throughout. I had my condo insurance with RBC, then RBC contracted to this miserable and unorganized company, they increase condo insurance by 25% every year, so greedy people. I have found very affordable insurance with another company and have been trying to cancel my insurance with this greedy company for a month now but no one is answering the phone or returning my calls. If they keep doing this I have no choice but to sue them in court.

Within 4 years with this company I never filed a claim, however, the policy increased every year for no reasonable reason. The last one went almost 30% increase. So I decided to buy another policy with another insurer. Where I found the same coverage for half the money this terrible company was trying to steal from my pocket and immediately cancelled the policy with Aviva on the same day.
SURPRISE: One week later they sent me a letter pretending I pay $830 for something they call "balance outstanding for the time on risk"
What? My house never went uncovered by a policy, the day I bought the new policy I cancelled AVIVA.
Where the heck they saw the risk?
They are the risk for your wallet.
Do not recommend this company to insure a barbie house or a hot wheel car.

Very unprofessional and rude agents, very bad policy.
WOULD RATE THEM MINUS 5 if the system allows me.
Can have your contract cancelled if you did not realize that you skip a payment. You receive straight la letter of cancellation.
Very rude agents who write that you refuse to pay if you ask for additional information or ask to speak to someone else.
DO NOT GIVE YOUR MONEY FOR THIS SERVICE

I sold my house and they were very high on their quote for my new home so I cancelled and went with a different insurer for the new place. Aviva has continued to take payments from my bank account for the past 9 months without authorization. I keep calling my broker monthly and they keep inquiring about it. Aviva says they're behind on processing. FOR NINE MONTHS! They've taken $1000 from me without permission and counting. Goodness knows they wouldn't have granted ME 9 months grace on my payments during the pandemic...

Due to the pandemic, I was out of work for some time and missed 2 payments for my home insurance. In 3rd month I received a letter from Aviva, they cancelled my home insurance also forcing me to pay all 2 missed payments plus $50 additional charges for late payment. When I contacted customer service to find out if I can pay the missed payment and continue coverage, I was told to pay the whole one-year premium as lumpsum plus previous chargers also stated they don't acknowledge the pandemic situation anymore and their pandemic measures are no more in place and their policy is rolled back to business in normal times. But the restrictions are back in place with the second wave however they did not consider that.

Customer for 14 years but never again! All started with premiums going up 10% per year. I get it all things do go up over time but beware. Once they got you locked in lookout! Over that duration clauses that were originally covered were later changed and required additional premiums or were removed from being covered. So in my experience double the premiums and half the coverage. Finally had enough and planned to let the coverage expire and not renew with them. I was sent multiple notifications (5 total) that my coverage ends on the said date. Today I received a notification that my policy with them has been terminated, which is fine, but oh and by the way you owe us $197 that is due immediately. This is for us to extend your policy another 30 days. How can an insurance company say our paid services end on the said date then realize you're not continuing service with them and then them arbitrarily extend you after the fact and then 30 days later advise you owe them now? Why didn't they advise this at the time they notified you of the termination date? If someone had a mishap 3 days after coverage expired would they extend these 30 days to them also? I think not. I'm not sure how they can have it both ways? Shady to the very end. The complaint also going to the Better Business Bureau if they're still around?

DO NOT insure with Aviva. We had two relatively minor claims within 5 years, one for wind damage and one for flood damage. The second claim was processed with no mention that doing so would mean they would not renew our coverage. In fact, we updated them on Aug 26 with all of the updates we had completed to avoid future claims and our premium actually went down slightly. Then on Sept 10th, we get a registered letter telling us our coverage will not be renewed in October! In the middle of a pandemic and they advise us 5 weeks before our policy expires that we won't be renewed, nice! I am supposed to receive a call from someone within the next 24 hours so we will see what they say but if they do not reverse this decision I will be cancelling all of my auto insurance and I may remove all of my funds from them and go elsewhere. I'm not doing business with a company that behaves like this! I suggest you look elsewhere for insurance!

I have been trying to cancel my policy with them for over 4 hours! I wait on hold for ~45 minutes listening to fuzzy music that is barely audible, then I get through to someone and tell them that I'd like to cancel my policy and they tell me that they will need to transfer me. This has happened now 6 times! Completely outrageous and unethical behaviour from a company. I'm sure if I was telling them that I was purchasing something they would immediately grab my credit card number. I highly recommend anyone to stay away from them as I believe they are an extremely shady company.