Aviva Home Insurance Reviews

Worst place to buy insurance. They want your money but when you need to make changes they will cancel your insurance without giving you options.

I bought household insurance. I moved. I called to say I was moving because I did not want to insure a home I was not living in. They kept my old address on file anyway. Then a payment got missed and they sent my notice to the old address. They did not try to call. Three months later they took whatever they felt was right out of my account and made an agreement with the bank to try again in three days if it didn't go through. Wow. Where were my human rights in this? Why can't they update their information? And in the end, they cancelled me like I was the entire problem. It felt more like I was dealing with a collection agency than an insurance company. Rude and unfair!

I got insurance and paid for it from 2007 until November 2019. I lived in my house till 2014 and sold it. And even all the years I lived there I never got a letter mailed to me I never got a phone call. I assumed I didn't have insurance. I thought I was cancelled. A very good friend bought my house on a hand shack and trust. I know I never checked my bank records but with no correspondents, no letters, nothing. I thought I was cancelled until one day in November 2019 I get a message via Facebook that I am still paying for insurance. So I went into the office to cancel my insurance and refused to sign anything till I received the first letter that I ever signed and the only one I signed. They couldn't find it and said I was lost in the system. They said less I didn't exist. So I'm not in the system but my bank account is and they could take money. I asked where my paperwork is? They said I signed a paper that was continuance. If they would have produced that I would have been fine but they can't. I was also told they only keep their records for 7 years. When I finally got my paperwork I got it for the years 1915.16.17,18, and 19. With a stamp on there that says - RECEIVED. TO WHICH I NEVER GOT. And the new owner even gave me all my mail. Nothing! So now they want to pay me out just over a thousand. While I paid them from 2007 till November 2019. They got my money and well I got nothing...