Aviva Home Insurance Reviews

I had a claim in the spring will ice on the roof causing water to enter and damage my floor and wall. We initiated the claim everything was going forward, they assured us it was all covered. Then I got a new insurance adjuster assigned to me, don't know if the original guy left the company or what the reason was. The new guy would say something was covered one day then try and back peddle the next day. He would call the contractor, who had already come and taken out flooring and ripped apart walls and ask the same questions that have been answered time and time again trying to stall and cut back. The damage happened in February, it is now December and his latest email said let's fix the walls now because he needs more time to figure out the flooring. My wife is now 7 months pregnant so when he finally commits to something we will have to move out while they do repairs with either a very pregnant wife or a newborn baby. This should have been settled months ago!

Living in Alberta, I had new home insurance coverage provided by the builder. Getting close to the one-year anniversary, I provided the builder a list of outstanding items which he agreed to fix. Over the course of the next few weeks, I was unable to get these items fixed and the builder completely ignored my calls. I decided to make a claim with Aviva the insurer. It took them close to three months to tell me that the initial warranty period had lapsed so they wouldn't cover anything. How can you work with the builder (who obviously doesn't want claims) yet be penalized when the builder doesn't come through. Don't be duped by this insurance provider...

I made a commercial storefront windows claim. The adjuster asked me to provide my bank information so he can pay me via EFT. I provided him my bank information and asked him to advise of payment for a month now and haven’t heard from him. So unprofessional and ignorant. I checked my bank and didn’t see a deposit from Aviva. I sent an email to my broker and have not received a reply. The insurance claim is painful.

I bought a new home 2 years ago. It came with the new home warranty, so I assume, if any issues arise, that I will have assistance dealing with the builder. Wrong! There were a few minor issues after the first year. The builder ghosted me. So I filed a claim. Aviva took so long to respond that the claim was now past the 2-year coverage. So now, some of the items were past the coverage term. Finally, I got a response. It stated that they were working on the issue and that they wanted to give the contractor some time to respond. Of course, they haven't.
If you see that your builder has this home warranty insurance, assume that they are garbage. Aviva waits so long because they want to avoid paying out claims. They just want to get premiums that are associated with the warranty.

Stay away from these scam artists. My wife got an bad earache when we were on vacation. Dr. bills came to a measly $150 for antibiotics. Aviva took 9 months to pay out the $150, and only after dozens of phone calls. We had never made a house insurance claim until just last week when a bucket of bleach was spilled on our driveway. They have refused the claim. I have received a new quote from a different company and found out that my Aviva policy would never have paid out the money to replace our house in case of fire as they had completly underestimated the value.
So happy I will never have to deal with them again.

Worse company to deal with, they dont response to emails or your agent dont pick up the call. My laminate flooring was taken apart 6-7 for a new one yet no idea when would they be replacing it. Ones my renewal is up i will definitely switch to another company.

I had a small claim for my property insurance. As my watch was stolen, they initially told me that I was covered. After I submitted all the documents, they kept delay the process and after three months, they denied my claim and didn’t disclose the reason. Imagine if it is a big issue, they would screw you over. Never insure with Aviva.

Stay away from this company, because you will be dealing with your emergency and Aviva. I had a small claim and Aviva’s customer service is the worst service I’ve had in my life so far. I had to keep records of emails, sending up to 5 emails to receive the answer to the same question ( that happened multiple times). Our claim broker disappeared, in the middle of the process, and after two weeks of waiting for an email or a call, we had to call a 1-800 number to find out that someone else was in charge of our claim, and the 1-800 gave us the email for this person to send and wait again for answers. As I say I had a small claim and this insurance company turned it into a tragedy, I can’t imagine if I lose my house in a fire or earthquake and if I have to deal with these people … stay away!

Un vrai cauchemar! Les travaux ont tous dû être repris et ont duré plus d’un an!! Accumulation d’incompétences et de délais injustifiés. La politique de garantie de satisfaction est une nouvelle source d’abus.