Aviva Home Insurance Reviews

Un vrai cauchemar! Les travaux ont tous dû être repris et ont duré plus d’un an!! Accumulation d’incompétences et de délais injustifiés. La politique de garantie de satisfaction est une nouvelle source d’abus.

Had a very disappointing experience with the first claim we submitted ever in having home insurance. After a severe storm, we were forced to do the job of the adjuster who never visited on site. After repeated denial of insurance, they finally relented and agreed to settle the claim after the threat of legal action. Poor company. Good at taking premiums. Not so good at resolving claims. Will never use this company and would not recommend them to anyone.

Horrible claim experience. We wouldn't hear from our adjuster for weeks at a time, very unresponsive. Not willing to accept fault in miscommunications/mistakes made on their part, and we are left to pay the difference! Terrible customer service. Do not consider this company to protect your investments!

I have NEVER had a home insurance claim! Annually my policy continues to increase. In the past 5 years, my annual home policy has increased to $2100 from $1100 5 years ago. AGAIN- I have NOT had any claims and I am still in a modest 1000 square foot home. Every year I call my broker and get the same song and dance that insurance claims are on the rise in Alberta. The same goes for my auto insurance. I have a clean driving record and claims free for the past 10 years +. Did some research and switched to another insurance. My annual insurance bill went from $4323 to $2650 for home and auto. Also incredibly annoyed that when renewal policies are sent out you have to call and beg for the best rate, even though I have been a long-time CLAIMS-FREE customer. I had to give a star rating in order to submit my review. Would have given them 0 stars if possible!

Within 4 years with this company I never filed a claim, however, the policy increased every year for no reasonable reason. The last one went almost 30% increase. So I decided to buy another policy with another insurer. Where I found the same coverage for half the money this terrible company was trying to steal from my pocket and immediately cancelled the policy with Aviva on the same day.
SURPRISE: One week later they sent me a letter pretending I pay $830 for something they call "balance outstanding for the time on risk"
What? My house never went uncovered by a policy, the day I bought the new policy I cancelled AVIVA.
Where the heck they saw the risk?
They are the risk for your wallet.
Do not recommend this company to insure a barbie house or a hot wheel car.

I bought a new home 2 years ago. It came with the new home warranty, so I assume, if any issues arise, that I will have assistance dealing with the builder. Wrong! There were a few minor issues after the first year. The builder ghosted me. So I filed a claim. Aviva took so long to respond that the claim was now past the 2-year coverage. So now, some of the items were past the coverage term. Finally, I got a response. It stated that they were working on the issue and that they wanted to give the contractor some time to respond. Of course, they haven't.
If you see that your builder has this home warranty insurance, assume that they are garbage. Aviva waits so long because they want to avoid paying out claims. They just want to get premiums that are associated with the warranty.

Very unprofessional and rude agents, very bad policy.
WOULD RATE THEM MINUS 5 if the system allows me.
Can have your contract cancelled if you did not realize that you skip a payment. You receive straight la letter of cancellation.
Very rude agents who write that you refuse to pay if you ask for additional information or ask to speak to someone else.
DO NOT GIVE YOUR MONEY FOR THIS SERVICE

Rbc sells aviva insurance and does not service or even give a proof of insurance coverage. I had to search and call multiple people just to get a basic document.

We had a flood in our home because of a crushed sewer pipe. We contacted our insurer, RBC/Aviva who claimed that the repair was covered. Upon contacting the repair company our insurer denied our claim despite a representative from the same originally claiming that the repair was covered. In the end, it cost me just under $10,000.00. Horrible company and garbage representation. Go with anyone other than RBC/Aviva. Complete scam.

I sold my house and they were very high on their quote for my new home so I cancelled and went with a different insurer for the new place. Aviva has continued to take payments from my bank account for the past 9 months without authorization. I keep calling my broker monthly and they keep inquiring about it. Aviva says they're behind on processing. FOR NINE MONTHS! They've taken $1000 from me without permission and counting. Goodness knows they wouldn't have granted ME 9 months grace on my payments during the pandemic...