Aviva Home Insurance Reviews

Overly slow resolution. Sloth speed and ghosting.
It's almost as if they do this to wait you out so that they save a buck, not pay a claim.
It's an abusive and dirty tactic.

Like everyone else, they are just the worst in every possible way. 14 weeks out and no project scope for repairs, no approvals given to replace electronics, repair or replace furniture, etc. Important documents, that could and should have been saved as per my policy, sit molding in a gutted home. Decisions/denials are made with no explanation or justification and if you press them for an answer they will stop responding to you. I've yet to be financially compensated for any out of pocket expenses (hotels, Airbnb, meals) $20K and counting. I had a fire water main break in my condo, obviously not my fault, I had the water to building shut off before the firemen arrived, saving $100,000s of dollars as my actions prevented other units from being damaged. I've provided every and all documentation they have asked for to move along the claim, but here I sit with no home, no compensation, no plan, no approvals and no end in sight. :( Run from Aviva

I raised a small claim 6 month ago and it is still not resolved. No one seems to know what he is talking about. Adjuster is never available and does not return calls. I kept calling support line and every time I had to explain the full story again. Every time I get a different answer, the answers are subjective based on each person and not based on rules. My adjuster told me that they will cover cost of damage not repair, but when I listed and took a picture of the damage, someone else said it is not covered. It has been escalated to a manager and she told me that claim will be denied and when I explained that someone else gave estimated value of $1400, she told me that she will call me back and she did not. If you are bored and want to be entertained, maybe go with this company, if you think your time is money, find someone more professional.

I opened a small claim back in June. I still do not know if my claim has been approved, I cannot get the adjuster to respond to my inquiries over the past 6 weeks. Multiple complaints have been filed, along with contacting the ombudsman-nothing.
Their 'service guarantee' is a massive lie.

Everything about this provider is awful. It seems like the company has completely ceased to exist after taking my premiums.

Don't waste your money.
I would give zero stars if I could

Worst place to buy insurance. They want your money but when you need to make changes they will cancel your insurance without giving you options.

Worse company to deal with, they dont response to emails or your agent dont pick up the call. My laminate flooring was taken apart 6-7 for a new one yet no idea when would they be replacing it. Ones my renewal is up i will definitely switch to another company.

I had a small claim for my property insurance. As my watch was stolen, they initially told me that I was covered. After I submitted all the documents, they kept delay the process and after three months, they denied my claim and didn’t disclose the reason. Imagine if it is a big issue, they would screw you over. Never insure with Aviva.

One week to go until my policy renewal and I was informed that they would not be renewing my insurance. They said we had 3 claims in 6 years. The first claim was for water damage in basement due to a corroded copper pipe. The 2nd so called claim - we didn't realize it was considered a claim was when the same pipe sprung another leak. We had called the insurance company but when we found out what it was we called a plumber and paid for the repair ourselves. Apparently since they called someone out to look at it and spent all of $127 it is considered a claim. The 3rd claim occurred last October when a neighbour had a fire. The flames were fiercely coming out of a bedroom window and it melted our shed and some siding. We had no control over that. In my estimation WE had ONE claim - the first one. They initially told us that if we provided proof that the siding was repaired and send a picture they would renew our policy. Liars! Didn't have the decency to even call during all of this. Just received an e-mail saying not renewing.

Aviva has done nothing to get my basement leak fixed. The builder is not cooperating and the Aviva can't spend a very small amount of money to finally finish the basement.
Lots of phone calls, emails and nothing is fixed.

Stay away from this company, because you will be dealing with your emergency and Aviva. I had a small claim and Aviva’s customer service is the worst service I’ve had in my life so far. I had to keep records of emails, sending up to 5 emails to receive the answer to the same question ( that happened multiple times). Our claim broker disappeared, in the middle of the process, and after two weeks of waiting for an email or a call, we had to call a 1-800 number to find out that someone else was in charge of our claim, and the 1-800 gave us the email for this person to send and wait again for answers. As I say I had a small claim and this insurance company turned it into a tragedy, I can’t imagine if I lose my house in a fire or earthquake and if I have to deal with these people … stay away!