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(95 reviews)
RBC Insurance
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5 hour wait time

by NotHappy on May 10, 2022
2 out of 5 stars

This is insanity, not sure if there are 6 people assisting all of Canada or what but a 3-5hour hold time..?

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Worst wait times ever. I am switching.

by Jstell on Apr 30, 2022
2 out of 5 stars

I am switching to another insurance provider due only to the fact that I have to wait for 2 hours to speak to an insurance advisor at RBC Aviva. It’s unfortunate, as I had a good experience with them when I had a claim, but because they won’t hire more people to answer phones, I am switching to another company.

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Wait time is not worth the slightly cheaper rate.

by unacceptable service on Jan 6, 2022
2 out of 5 stars

-1.5-hour wait on the phone only to hear they will call back..... but never did.
Now waiting on another call with an estimated 1.5-2 hour wait.
-The automated "helper" on the phone kept circling back to the beginning.
No option for a call back so you just have to plug in your phone and wait it out.
- When signing up for the insurance the person was very difficult to understand.
- Note to RBC, if you are going to make people wait for 2 hours on hold please don't try to sell us more stuff, and how expensive can it possibly be to play hold music that isn't full of static?!

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