RBC Insurance Home Insurance Reviews

We have had a horrible time with Aviva home and auto insurance. We had a leaky room and wanted them to check things out. They did send someone and then we next get a letter in registered mail that we are no longer a client because we opened more than one claim in 5 years. There was no warning or anything. It has been impossible to connect with a representative or agent over the phone (90 min wait times) or in person (at the Young and Bloor branch) to discuss this. The branch had no one actually manning the desk during business hours and when someone showed up, he said that he was short staffed and that he only gets complains all day long. He also said that Aviva does not care about RBC customers. Now leaving Aviva with all of our insurance needs!

They doubled my premium for no reason, I was paying $ 53.00 and now I have to pay $ 117.00 a month for my home insurance, I am with RBC for more than 20 years and I am seriously thinking of changing insurance company. They have no respect for their loyal customer.

Currently on hold for 29 minutes, trying to cancel house insurance after rate more than doubled (and was withdrawn from my account without my approval 3 times). Haven't heard a human voice yet, just suggestions for how I can go online for a quote. The onboarding experience a few years ago was terrible, but I didn't want to go through it again with another. Treated badly enough now to try someone else.

We bought a new home in 2013 and insurance did not come to the new house. We were still paying insurance on the property we no longer own. Worse yet, we did not have insurance on our new home! We only happened to realize this in an unrelated call, their response: 1)my fault for not notifying RBC of the property change (with a mortgage at RBC on both properties) 2)not giving you any of your money back on 5 years of charges to insure a house you don't own (zero responsibility of RBC) 3)we cannot insure your new home because you haven't been insured on it in 5 years months of back and forth, hours on hold and when we finally decide to cancel the kicker 4)your car insurance rate will be going up because you are cancelling your home insurance! I guess my only move is to point this out before I move all of my business away from RBC.

I have to call multiple times with each time at least 45 minutes to get hold of a customer service representative. Why multiple times? Because the first time after waiting 45 mins and managed to get a customer service representative, he directed me to another person and the call ended! So I have to call again and waited another 1 hour. My purpose is to cancel the policy and due to joint names, my husband wasn't beside me, and I have to get him to call again! I strongly think that thing can be improved if you have a dedicated email address to handle for cancellation. This can save both of our time.

WORSE OF THE WORSE! They kept charging us even we sold the property a year ago. When I called to cancel the policy on may 07 2019 they put me on hold for more than 3 hours, worse of the worse!

RBC is a joke... I was paying $78 dollars for home insurance and because they say my house went up to $14000 my new monthly payment was going to be $204 I’ve been with them for 10 years and this is how they treat you never again will do business with RBC. Stay away.

You always talk to a robot and they make you wait 45 min. And they can t call to let me know the payment didn't pass because they didn't have the right card number. They hung up the phone and don't call back. So frustrating.

I had a quote for house insurance. I made it clear that there is knob and tube wiring in the house on the initial call ( which I understand was recorded). Had the insurance for a few months. RBC sent a house inspector to look at the house due to its age. Was surprised to receive a call saying that I had lied to RBC and I was committing fraud. I told them to listen to the original recording but was told he did not have access to it. Was then told that I should cancel the insurance myself rather than have it cancelled for me because it would make me look like a liar and I will find it difficult to get insurance in the future. I did this because I didn't really want further trouble. I also made a complaint about the attitude of this worker. The 'complaints department' also said that they 'do not record all calls' and will not be able to verify my statement. I can understand if they admit that they have made a mistake and say that they will no longer provide coverage for the house. What I cannot accept is being called a liar and a fraud for their mistake. I will never have anything to do with RBC again for anything. They have the worst customer service amongst big banks.

We had a couple of large snow storms and then some warm weather. We have a large deck on the second level of our vacation home. The snow melted and leaked in under our door sills and then caused water damage to the drywall in the basement, the carpet and exterior walls. The stone on the front of our house must be removed as there is water structural damage to the house. RBC/Aviva has been giving us the run-around for 6 weeks now. We have been passed from to 3 different people and had 2 adjusters over to meet our contractor. No recent communication with us. Our contractor is telling us we are only getting covered for 18000 and then we have a 2000 deductible. Our total claim is 38000. We can't believe how awful it is to get someone on the phone or communicate with us. We were told the first person went on maternity leave, the second one not sure why he’s gone and now this 3rd person. After this is done, we will be leaving this company.