RBC Insurance Home Insurance Reviews

We have dealt with RBC for both home and auto. On March we had a fire contained to one second floor room (which was a crap show with the fire dept and a 3 man crew)...but anyway, the demo was done by a company RBC picked... They did more damage to the house than necessary and now after 2 times trying to buy out, which we refused, they say the damage is more than our 'elite' policy and the difference is to come out of our pocket... They wait so long to do the demo that mold had taken over everything, the new fridge was contaminated by rotten food. We ended up losing everything. The replacement value clause will only pay part, they take of 20% then 40% of the contents, which were almost all new... as it is right now, it looks like we're going to be homeless since we had put all our saving into the house... never again

Changed insurance providers for home insurance because I changed auto insurance provider. I canceled the policy but after several months premiums were still being taken off my credit card. Called to straighten the problem out and they said they needed my deceased wife's signature. I offered a death certificate since a signature was not possible. They refused so I had no choice but to put a stop payment on them. After much negotiation, they agreed to cancel the policy if I saw a lawyer and had him do the change in ownership. I had this done which toke time but before I could complete this they cancelled the policy and demanded immediate payment of several more months of premiums. I didn't pay since they actually owed me money. They turned in the account for collections and now refuse to talk to me. Nice bunch! I would rate them at -3 stars if I could.

We were away for several months and during this period the automatic payments through my credit card failed after fraudulent activity on the credit card led to a change of payment. I found a collectors' notice for non-payment on return. They sent a registered letter about non-payment which went back, contacted home phone # and made no attempt to email. After taking payments for 6 years with no claims - they decided to cancel and refused to reinstate. Horrible experience !!

Claim date Nov 1, 2008, currently still refuses to meet contract obligations and owes me 2 years of mortgage payment to date May 27, 2016, after I was in a not at fault accident that nearly took my life

I just had a terrible experience with them, after being on the phone twice, over 1.5 hours, they provided me with insurance estimate on writing. Please note guys, we are talking only about a home insurance!!! Later I hear they need more details, that was provided too, a few minutes after I heard from them, they will not hold themselves to their own estimate!!! Was shocked. I have all the evidence in my possession... the funniest part is I had a call from one of their Managers! After taking 40 minutes of my time and not addressing my complaint I asked him what was the reason of his call, he said not to compensate you and your issue but just to know how we can train our staff better... Really... Guys out there, please note, I have been with RBC insurance for the last 16 years, not a single claim!!!

I put in a claim due to a medical condition for which I was off for 4 months. Claim denied because of some medication I got which had no relation to my medical condition. Like most reviews I've read regarding claims, I got screwed. I could have saved myself tons of money if I would have researched more this company. I've been paying the premiums for 16 yrs for what?? Don't let the bank make you take this coverage. Do your research before signing. They look at any excuse not to pay out. Big scam!

I have insured my home with RBC for many years, no claims. I have always told them of any changes. My hobby is leather work, I make my own dog collars and leads and harness for my horses also do my own repairs on leather items. I told them when I got a leather stitching sewing machine value about $ 4000.00 which was my Christmas present to me. Buying my own machine and sides of leather is way less expensive than getting my harness built elsewhere, it made sense. A year and a half later I thought about making leather items for sale as a small business and called RBC to enquire if this would change my insurance. I was NOT running a business, I was just asking. They cancelled my home policy! They said if I decided not to start a business or if I found some where off the property to run one from they would reinstate my policy. Remember I did not have a business I was just asking. I gave up on that idea and called them and enquired about reinstating my policy. They refused saying because the value of my HOBBY (machine plus leather and tools) about $10000.00 was so high they could not offer me insurance any more as if something did happen they would not pay out for this. Funny they were Quite happy to take my money knowing about my hobby before this. Be warned if you have a hobby RBC will take your money but if something happens it will be used as an excuse not to pay you. Their words and also remember all I did was be honest and enquire about a business. I did not and do not have one.

After 1 1/2 hours the guy came back on and told me I moved too many times in the last 5 years. He said it looked like I was flipping houses and RBC does not support that. I separated and bought a house. I moved to my home town and rented while I built a house. I am not longer working so I moved into an existing less expensive house. I was a customer for over 15years. Also a comment was made because I had a secure line of credit instead of mortgage. Really at my age ... so I have a small amount left and that plays against me!!!

I switched to RBC after discovering that their rate was a couple of hundred dollars less than my previous insurance company. After their home inspection they required a plumber's assessment because the water pipe attached to the heater had 'corrosion'. We then had a plumber come to assess the pipe and he noted that it was only calcium build up from a previous old water drip. We provided RBC with the plumber's report and they told us that it wasn't acceptable, we were required a plumber's report for now, the entire house. I asked them that this was not what was asked on in the initial inspection report, yet the call taker, who had no experience in plumbing or house assessments, was adamant that in order to continue insurance with them they required this report. Despite their own inspector not asking for this.

When asked to speak to a supervisor, I was initially denied and eventually the call was disconnected, of course I had to call them back because after waiting they didn't return my call. After experiencing their poor customer service again, I chose to return back to my previous insurance company and had told RBC to cancel my policy with them and I also told them that once our mortgage was up, we will also be switching banks. At this point they said that they suddenly said that the plumbers report was waived...... At this point after the hassle we had gone through, we decided to return to a real insurance company, not a bank.

RBC is terrible, they got agents pretend to be friendly but all they do is up sale the heck out of you. I had a gut feeling that they cheat and lie to get your pay them first and does't really cover anything. Later on it proves me right, I had a sewage backup and they denied the coverage with all kinds of excuses. And when I decided to cancel my vehicle insurance with them they immediately jacked up my current home insurance by 20% to deter you from leaving them.