RBC Insurance Home Insurance Reviews

I do everything with RBC...some fraudulent purchases were made on my visa in 2017 and I missed a payment as a result. I called and had the issue rectified. At the same time, I provided updated information along with an updated mailing address. RBC insurance failed to update the information I provided. They subsequently sent my mail to the WRONG address. No phone calls, no emails...nothing, just 1 piece of mail to the wrong mailing address. It actually wasn't even a former address...now RBC insurance won't insure me because of their mistake! Now my credit score is reflected as a result and my premiums have gone up with my alternate insurance company...Horrible. Never ever use them...I'm even considering leaving RBC because of it.

When RBC decided to change over my home insurance policy to Aviva, I was charged double on one month payment. I sent an email to Aviva and they said they couldn't handle my complaint because I was still with RBC until March. Then I contacted RBC who said they couldn't handle my complaint because they didn't have policy information for me on file, and I was given a number to call which ended up being RBC Insurance's number. Apparently, RBC charged me for the month of the insurance (i.e. Feb 1 for the month of Feb.), and Aviva charges me for the month in advance (i.e. Feb 1 for the month of Mar) ,so there is an overlap of two payments in one month. There was absolutely no communication about this from RBC until I spoke to the really nice customer service person on the phone this morning. Shame on you, RBC - this move has damaged your reputation and made your customers irate. Hope it was worth it!

This place is the worst company if you have a deceased person that lived alone and have property insurance with RBC...they wanted me to fax the death certificate and will...okay, I will ask how many of you have a fax at home...so they said I could email the documents but that took a few more calls to them and it still is not canceled ...is this how RBC makes all the profit by delaying to get more money from the DECEASED estate ...RBC Fail!!!

Our family had been a loyal RBC insurance customer for over 12 years. We unfortunately had a house fire and someone break into the uninhabited house the next day to steal all of our electronics. This was then treated as 2 separate claims. Through the claims process and before moving back into our house RBC/Aviva sent us letters that they were not going to renew our insurance when it came due because we had reached 2 claims in a given amount of years. They would renew our auto policies however now other companies have a more competitive rate based on multi discounts.

We are no longer clients.

Had claim free home insurance for 20 years. Premium increased this year by 16%, so I called to find out why. After going through grilling about things that no longer existed when the house was built such as oil tanks, we went onto new metal roof and furnace which are supposed to lower the premium. It turns out the premium would be going even higher because the metal roof costs more to replace. Needless to say, I am shopping for a new insurance. This would have been a zero star review but since the rep was polite and only doing her job I didn't feel right to rate her low. The problem is not the employee, it's the company. So for those of you proud of installing home improvements that should lower your premiums, beware.

After 7 years without any claims i got a 30% increase on the insurance premium! Customer service does not exist, i insisted on e-mail contact, got asked twice for a phone number, haven't heard anything after that. No explanation for the increase. If there was a zero star rating, i would have chosen that. Next renewal i will be customer somewhere else! Stay away from this insurance!

I've called twice to obtain quotes on two different homes and both times the customer service has been nothing but frustrating. From long waiting times to staff that don't seem to want your business it was nothing short of aggravating. Do yourself a favor and don't bother wasting your time to obtain a quote from them…

Some of the of roofs, siding and porches wrecked in just four seconds when a tornado touched down on Riberdy Road Aug. 24 remain unfixed 10 weeks later, and resident Greg Tremblay says he’s had enough.

“We’re just being ignored,” he said Friday at his bungalow, where the yellow siding and insulation is ripped away, the front porch roof is long gone and the house roof is covered in a big, flapping tarp.

“Everybody’s houses still have tarps on them and it’s getting close to three months now,” he said, pointing to six homes — including his own — in the 3200 block. One home is still not habitable.

When it rains outside, it rains inside Tremblay’s home, he said, describing how the water drips down his interior walls. He said his insurance company has paid out about $15,000 for emergency housing and such casualties as destroyed possessions and a ruined backyard shed. But at least $40,000 of repair work remains undone, he said.

“I’ve been complaining with them for a long time: When are you going to get it done? When are you going to get it done?,” Tremblay added. He said the only reply he gets is “I don’t know.”

One confusion he dealt with after the tornado is that his home insurer, RBC Insurance, was recently purchased by another insurer Aviva Canada, so he feels like he’s dealing with two companies.

A spokesman for RBC Insurance, Gopal Bansal, said he couldn’t discuss Tremblay’s complaint due to confidentiality rules. “We empathize with our clients who have been impacted by the extreme weather events in the Windsor area,” he said in an emailed statement. read more at windsorstar.com

I bought renter's insurance through RBC for one year while I was living in my condo. A year after I moved out I was receiving phone calls from a collection agency that I owed 50$. RBC completely failed to notify that I have an outstanding balance which I would've gladly paid but instead of contacting me first, they decided to contact a collection agency first. Now I have to fear of having my credit score being affected over a 50$ balance. RBC saw that their mails were being returned back to them as my address has changed and did not bother to contact me via e-mail/ phone me first before sending me to a 3rd party collection agency. It was a horrible experience to get everything sorted out and horrible customer service trying to resolve this problem. They couldn't even provide me with the collection agency's contact information so I could pay my outstanding balance but they sure had their contact information when they sent me to them in the first place. Now I'm currently trying to buy a townhome and hope that my credit score wasn't affected by this experience. And I definitely won't be getting my home insurance with RBC with my new home.

We have dealt with RBC for both home and auto. On March we had a fire contained to one second floor room (which was a crap show with the fire dept and a 3 man crew)...but anyway, the demo was done by a company RBC picked... They did more damage to the house than necessary and now after 2 times trying to buy out, which we refused, they say the damage is more than our 'elite' policy and the difference is to come out of our pocket... They wait so long to do the demo that mold had taken over everything, the new fridge was contaminated by rotten food. We ended up losing everything. The replacement value clause will only pay part, they take of 20% then 40% of the contents, which were almost all new... as it is right now, it looks like we're going to be homeless since we had put all our saving into the house... never again